Ihop - Austin

They are short staffed, but work hard at doing their best. Food is always good.

I think this location is closed .. the building I thought it was in There is for lease signs on front

Absolutely pathetic, when your staff has a victim mentality, service will never be a priority.Ordered food online,Website has no cart ?App changed my default location (for no reason)Order food, giving extra time to make certain it was on time (Curbside)Arrive early, No curbside responseWalk in , stood in lineLady Can I help you? , Yes online order pickup, brush off....it shows up on the table when ready.Lady leavesLady comes back, Ma 'am, I ordered in advance because the timing is really important. Lady let me check (didn 't ask the name on the order)Lady comes back, are you Jonathan? No. I am Daryl, can you please check, I need the food by 945. She leaves and comes back sorry it will be 10 or more minutes. Walks offNew lady enters....can you ask them to do this on the fly (yes I worked in the Industry) ...no it 's not my fault , 10 or more mins....I need to cancel my order....you have to call the number.This LOCATION is a JOKE.Stop ? blaming COVID! and start teaching your teams the importance of customer service and commitment.

Basic IHOP food, but the serving staff are wonderful. Very funny and engaging. Kendrick needs his own comedy special.

If I could give it 0 stars I would. I don’t know how or why they exist. I have been there 2 times but both couldn’t even get a coffee after 45 minutes, leave alone food. In mid week late morning. A monkey would run this place better. Don’t waste your time.