Ihop - Avondale

Don't come here unless you want to wait over an hour just to get a waitress to take your order ended up leaving after they took our drink order and we still had to wait and never received our drinks

Was sat down apparently in area where was not being service, 1 waiter, 2 waitress made eye but no one was servicing my table. Waited 15mins. Got up and left. Not going to give my business to a location that's going to have me feel invisible. Terrible service, I won't go to this location. Drove down to 51st IHOP was busy had my order taken 2mins from being sat.

Terrible service. Ordered curbside pick up and waited 30 minutes over my pickup time for my order. Per website, I checked in notifying I was on my way, used site to check-in again letting restaurant know I was there waiting at my pickup time (which was NOT listed as an estimation). I then waited ten minutes after website said my order would be out soon. After ten minutes passed I called in and told them I was outside and the first guy I spoke with got my info and said it’d be 5-10 minutes more, but my order would be out soon (I had no problem with this). I even seen a man deliver food to the car next to me and not once check to see if I was still waiting. 30 minutes pass from my pickup time and still no order. I call again and speak with a female who took my info again, only to tell me it’d be another 5-10 minutes for my order, as they haven’t cooked it yet. At that point, I asked for a refund and she put me on the line with the manager. The manager was so rude and acting like I didn’t even take the proper steps to notify the restaurant that I had been waiting outside for the past 30 minutes. Needless to say, I will never go back to that location. Read the reviews before me, this location is not under proper management, seems disorganized.

I'm not certain if there's new management, but I definitely noticed a change! I've never seen a manager handle a restaurant the way this gentleman did! This IHOP was completely packed on a Sunday. The manager, Giovanni, was exceptional! His entire team was fantastic! The wait times were no more than 15 minutes—I've never experienced anything like it! I highly recommend this IHOP to everyone! This manager is outstanding!

They told us it was a 15 minutes waiting for a party of 3 we waited for 30 minutes! we decided to tell the wet how much longer and she said she called us what they would never have done because they called the people twice until they came! really bad service today!