Big Bear's Pizza Shack - Ballymena

Tried it on Saturday night I'm impressed got the mixed Kebab on Naan with Kebab sauce very tasty my partner got the spice bag she loved it we will be back again very soon

Used to love Big bears but has went down hill badly.Order has been wrong a few times which we bypassed but put an order in for collection last night for two medium pizzas chips and cookie was told it would be an hour, collected it on time got home pizzas wer far from medium which I payed for all the food was freezing cold had to heat pizzas up threw chips out. Not good enough when paying over £30 won't be ordering again.

Kebabs are very nice. Although delivery times were terrible every time I’ve ordered delivery. Over two hours the estimated delivery time .

Sons friend ordered a pizza. Over one and a half hours ago. He rang around the hour mark to be told it would be 5 mins. 30 mins later still no sign!!! I ended up calling to say it was no longer wanted that waiting for over an hour an a half was unacceptable (2min drive away). I half expected to be told it was on the way but no they just asked for the address of order and then said was okay. No explanation or apologies. Very poor customer service. Only gave one star because I couldn't give less. UPDATE: Like I said customer service is poor. The response is nonsense and absolutely not an apology! Of course the delivery distance is relevant, as this will determine the expected delivery time. Funny I ordered from a very well know pizza delivery service and it took exactly 26 mins to arrive If a company is set up for review it needs to be able to accept being at fault if comments are honest. Stating that all takeaways have the same standards/problems is unprofessional. Best not to respond, just take the review as a point of improving or celebrating success. Surely that's what it's there for? Nothing else to say on the matter.

Excellent quality pizza in Galgorm area. Highly recommend