Bertucci's White Marsh - Baltimore

Unfortunately, this restaurant has very little for it. There was a very overworked waitress for the whole dining room and no hostess, food order was wrong no chicken with the Tuscan chicken and vegetables. no meatballs for spaghetti and meatballs. Food quality very bad.

Unfortunately, they seem to have problems with the supply chain and are close to the employees. The food was still very good, so can't complain too much.

Terrible service and experience all around. Would not ever return

Too understaffed. The manager was indifferent but in all honesty he looked defeated. Parties that were sitting up and left before they got drinks or bread. They were waiting an hour. We were a group of 10 that also waited nearly an hour before we got drinks but we were a big party and we understood the situation and made the best of it. We felt bad for the servers, they were trying. Too many customers and not enough staff wasn’t working out.

Only had one waitress but she did as good as she could. One of the cooks helped take orders so that helped. Three ladies doing take out which probably could have been done with two. Same problem as most businesses these days understaffed due to COVID. Food was not prepared properly! Very watery sauce and didn’t stick to pasta. Disappointing!