Chipotle Mexican Grill - Baltimore

As far as Chipotles go, this location was subpar and disappointing. The store itself was a bit untidy and some areas appeared dirty. It seemed as though the store was understaffed. They were out of several things including chips. The staff was nice, but again they were understaffed and it was evident. SECOND VISIT: My second visit was worse than my first. I have never seen tacos made so poorly before. So disappointing

Food and service is hit or miss. This is the only chipotle that is consistently out of 2-3 things every time I go. I?ve driven there multiple times just to leave disappointed. Some employees don?t care, and at times it shows in the quality of the food.

Wish I could just give zero stars. Wow, what is wrong with this Chipotle? Is it management? I don't know, but the RUDEST employees, like ZERO PEOPLE SKILLS, and food not good. Every time I go there there is an issue. This time: tiny amount of meat and beans for some reason. Then NASTY ATTITUDE CASHIER wants to argue with the customers about a water cup. Pay $3 for paper cup to put water in or go thirsty. Really?! Looked in my side of chips bag, and there is like five chips in there. Barbacoa meat hadn't even been cut/shredded, what little of it there was was in huge chunks. NASTY ATTITUDE CASHIER didn't even bag up my food or even move it to my side of the counter, just left it sitting down at the end of the line for e to reach over and get it. Hey Chipotle, do you have any oversight or standards for your franchises? You need to clean house at this place, from top to bottom, and bring people in that actually know what a Chipotle is supposed to be like. Believe or not, I am a stockholder but if this continues, need to reconsider that, because this is now getting beyond just the location issues--it is hurting the brand that you allow this place to continue even though you have consistent feedback about the constant problems here.

James and Ju were both very kind with great customer service skills James made my food to perfection with a smile. It was a great experience

I have never had chicken jerky served at a chipotle. The chicken was dried crunchy. It was horrible.