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Contribuisci feedbackNot impressed customer service. they hardly answer the phone after 600 I called several times for a room to ask I was informed that there was much back called 20 minutes and the same guy said that they did not provide any room that I was wrong informed that after the fact that he said we had a lot of room 20 mins before he had no explanation and was very rude.. it is ok because I find a better place at the end
The service was horrible!!! When we arrived the guy that took our information for reservations didn't know anything (I'm assuming he's a new employee) when we got back to check in for the reservation the guy named Carlos had an attitude and was very rude. Payments are per person not per room. Breakfast included. $2700 pesos adults and $700 pesos per child which make no sense because each room has 2 full sized beds. The room didn't have a small fridge or microwave. They provide a pitcher with 2 glass and didn't provide water nor ice nor did they offered. I will not stay at this hotel again.
Stayed here for 5 days Sept. 2021. Mosquito City. Although rooms have AC, there are so many mosquitos in the hall ways, they will be in your room always. Nice restaurant, but they even provide bug repellent the mosquitos are so thick there. After a day, you will have more bites than you can count. You will also run out I toilet paper constantly, your room will likely not be cleaned daily. Once the cleaning crew showed up at 6:00pm to clean after we had been out all day. Would not stay here again.
They are over pricing for room compared to other hotel in the area their pricing is all the way in the top of top there are 100 best hotel then this one in barahona just need to do some research. Not every hotel has a pool but better pricing yea who want to pay an extra 75 dollar just for a pool
Horrible , water leaking from the ceiling, bright AC lights next to the bed, hair all over the bathroom floors and bed, late night staff was very unfriendly and didn’t care about answering questions while not busy, no phone in the room, shower were throwing water from the handle, floor were filled with mud, to cross to the breakfast area you have to get wet outside when it rains (the nothing that covers the guest) there’s no umbrellas, tv doesn’t work. The hallways have no lights!