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Contribuisci feedbackThe food at this restaurant is always amazing, but unfortunately the service was rude during my visit. This is the main reason why I am giving less than 5 stars in my review. When I entered, I was ignored, my greeting was ignored, and my order was handed to me without any words or smiles. What was surprising was that this lack of friendliness came from a supervisor or manager, not a regular team member. As someone who works in hospitality, it pains me to write this review because I understand how tiring long days can be on your feet and how difficult customers can be, especially after a busy shift. It was only just past 9am when I visited, so I was likely one of their first or second customers of the day. Unfortunately, I have noticed that this lack of friendly service seems to be common at Brent Cross shopping center in general, as I experienced similar unfriendly service at a few other shops there as well.
This restaurant has really declined. It used to be a pleasant place to dine, but now it feels like a fast-food joint with soggy fries and very limited options for those who are gluten-free. The overall food selection is lacking and the atmosphere is unpleasant. I will not be returning.
I tried the halloumi wrap at this restaurant and found it to be good, but not particularly exciting. It was neither exceptional nor bad. I felt that they could have been more generous with the portion of fries. I would also prefer ordering at the counter instead of using their screen ordering system, which was not very smooth.
There are quiet place to sit down relax in the morning for your breakfast and coffee. more space to seat at the back
We went to Brent Cross to do a bit of shopping and we wanted something to eat. Every where had a queue and a wait to eat in, apart from Leon, so we thought we'd just go here. The food was ordered from the large screens and then you pick up your food from the counter. There's loads of seating at the back and on the side. I just thought no one went there and actually they are very busy but just very efficient. We had a burger, rice box, some sides, dips and drinks, the price was very reasonable. Everything was tasty, good flavours, staff were good. We left feeling full without that bloated feeling you usually get after you eat a burger, which was great! Will definitely come back again.