Copeland's Cheesecake Bistro

Disappointed this visit. Service was slow and food was just ok. Dining room was messy.

Went for dinner on a Sunday and had Johnny as a server. He was the absolute best server I’ve ever had in a restaurant experience! He was attentive, so kind and has a great personality. He really made the experience too notch. We will be going back just for Johnny! And besides his great service, the food is phenomenal! I highly recommend the shrimp and crab bake for appetizer and the crab cake pasta for main course. All of their cheesecakes are divine! The atmosphere is very classy with white linen on the tables but also casual enough to wear jeans and a tshirt and you would still fit in just fine. Great experience all around. Thanks Johnny!!

I was left very displeased and on the fence about visiting again. I have never felt as if I were a massive inconvenience to the wait staff and the manager on duty. I ordered the lunch special, Shrimp Scampi. This of course was not my first time ordering this, and I am aware that the lunch portion is smaller than the traditional dinner portion. When I made it to my car I checked the food and the portion size was very small. The 3 shrimp were nice in size as usual, however, the pasta portion is what was appalling. Then I checked the brownie I chose for dessert and it was literally the size of a finger sandwich. It was the crust of the brownie and maybe a bite of actual brownie. I returned to the counter and asked if this was the actual size because I 've had this meal before. The young lady at the counter was very polite and did explain to me that the food is weighed so it should be correct. She asked me to hold a moment while she spoke with the manager on duty. As she walked away from the counter she said Ava and the person responded No, I 'm not doing anything for you. The young lady expressed that it wasn 't something for her but for me, a customer. Ava, then looked and rolled her eyes, and the young lady said stop she 's right behind me. Ava mouthed something and instead of coming over to greet me and speak with me in regard to my concern she sat there still giggling and talking to the other two young ladies she was huddled with at the bar and simply stated they weigh it so that 's the right size. It was a very unpleasant and unprofessional interaction (well lack thereof) on Ava 's behalf. She gave off that she didn 't care about providing a pleasant experience for me or cared about doing her job and providing quality customer service. I understand I didn 't spend a large amount, and maybe it was a bother for Ava to help me instead of sitting there at the bar, on her phone, laughing with her fellow coworkers(which one has a faux mustache drawn on). The young lady at the counter was very helpful throughout but Ava left a very bad impression with me. She didn 't look at the food, she didn 't get up to acknowledge me, nor did she at least pretend to at least appease me and go to the kitchen to possibly weigh the food to see if it was in fact the correct portion size. I wasn 't trying to return the food, I just wanted to be certain the portion size was accurate. I hope the rest of the management staff shows a little more compassion and professionalism when dealing with patrons. I also, hope if I ever decide to visit again and need something I will not have to deal with Ava.

Food was skimpy in portions, especially the seafood platter. The fish barely had meat in it, bread was burnt, and fries were scarce! Was told I had to speak to a manager to return the food back to the kitchen and the manager was EXTREMELY dismissive and rude. I've had this meal 3 months prior and as I explained to the manager, I expected the plate to look as such, especially for a $25.00+ platter. Instead of understanding, she decides to try and school me on how there's a corporate Chef cooking and there's no way the food is any different than any other time. She goes to say it's looked the same the past 6 years she's been there and the fish vendor has not changed so there's no way the food could be any different. There was absolutely no conflict resolution or efforts to make this dish that I ended up spending my hard earned money on, better. I feel extremely disrespected and will not be returning to my once favorite restaurant based on the HORRIBLE customer service by the manager. Let's not also mention I was not the only table whom complained that night. The picture posted is one of the biggest pieces of fish, which speaks for itself.

To go order and they wouldn't give it to me even after I showed receipt. My food sat, getting cold for over 20 minutes.