Starbucks - Barstow

We typically make a stop at Starbucks during our long drives, but our experience at this location on Main was disappointing. There were nine employees on staff, yet only one was managing orders while three others were chatting and ignoring the growing line, which had about seven people waiting. It took an unreasonable 12 minutes for us to place our order. The staff should prioritize serving customers over chatting.

My friend encountered a frustrating situation in the restroom when he found out there was no toilet paper in his stall. I approached the staff to ask if they could provide a roll for him, but they outright refused. Instead, the employee went to the women's restroom and retrieved some toilet paper from there while visibly holding two rolls in her hands. Unfortunately, the amount she brought back was insufficient for my friend’s needs, and she seemed to have an attitude about the whole situation. Regardless of company policy, it’s hard to understand why they wouldn’t assist someone in such a predicament. This experience was unacceptable, and I won’t be returning to this establishment. It’s clear that employees need proper training to handle situations like these. We didn't have the opportunity to speak with a manager about this issue.

I frequent this Starbucks for their hot Caramel Macchiato, which is usually very consistent. However, last night, November 8, 2022, around 8:35 PM, I ordered the same drink, and it was terrible—it didn't taste like a Caramel Macchiato at all. The owner and management really need to focus on better training for their employees because they are losing customers as a result.

It looks bigger due to the floor displays not being there. However, the restrooms need to be checked more often. It seems like every time we stop by the restrooms are in dire need of cleaning, whether weekend or during the week. On the last visit (October 24) it was so filthy it took staff about 30 minutes to clean up.

It was good until i left and started to drink my coffee. She didnt put the lid on right and it went all over my shirt. Make sure you check your lids.