Frankie Benny's New York Italian Restaurant Bar Basildon

Visited for a family birthday and we ordered a variety of mains including the meat pizza, calzone and pasta carbonara. The food was really bad quality. Carbonara was smothered in cream, rather than egg (authentic way) and caused upset stomach. The calzone wasn’t finished and the pizzq was akin to a frozen supermarket. Waitress was friendly but waited a good 20 mins for drinks to arrive (was a Sat night). Cookie dough desert was the saving grace (tasted nice)!

Me and my husband went for our baby girls 1st birthday lunch,told the waitress today is her birthday...but unfortunately we havent received anything form the staff like a tiny dessert or a fruit for her birthday .that was sad..said to the waitress I am not happy about that at all when paid the bill.

Busy when we arrived, party of six, three of us going on to cinema. Table booked for 5.30. Four of party 15 mins late, but still an hour later, no food. Initially waitress very good, but when we pushed to ask how much longer , she became agitated. Food finally arrive hour and ten minutes after order, but all meals cold. Table next to us had similar issues as well as the one behind. We had two small children with us and initially ordered cheesy garlic bread which arrived quickly but main meals took so long after our order was placed. Offered new meals to be boxed and taken away. Not sure how this would possibly work, since a) three going on to cinema, b) food would be cold when it had been taken home. Evening ruined, despite us only being charged for drinks. It was not the money but the fact that a family dinner was ruined. Very disappointed would be very wary of f returning any time soon……

The manager is so so rude, won’t be going there again, absolutely shocking service, all the other staff was so polite and welcoming

My experience was very good , staff were excellent, polite and nice people .Atmosphere was great to pleasant venue and location. The food was average at best portions was small asked for my Sirloin was meant to be medium rare came out overdone ! . Really let the night down for me . Spent £108 in there for nothing special , I won’t be returning .