Dunkin' - Batavia

They used to be much better, but the last couple of times we got good from there have been less than great. Twice they only gave us 1 sandwich when we ordered two, and then in the last month or so, their hash browns have been horrible: burnt and dry, like they were premade and then microwaved. The tots are usually my favorite, and I've thrown them away both times. Don't think I'll be going back there for a while.

Typically, I don't care to comment or complain, but this location often messes up our orders, and mobile orders go missing. Today, I went to pick up my mobile order and was told they never got one and to check other nearby locations... I checked, and the app did say this location. So I went inside, and my order was on the counter already.

Fast and friendly customers service! Samantha knows my coffee before saying anything.

Great place to start off your morning. Samantha always has something nice to say every morning and gets my order done quickly and efficiently. Would definitely recommend this place to anyone who needs a good cup of joe and a smiley face in the morning:

Today I had the worst interaction! I don't know what kind of business practice this place adheres to but I didn't certainly deserve to be yelled at. My husband and I went to order coffee and donut. We proceeded to let the guy know what we wanted when he suddenly started screaming. We looked at him in confusion I guess we ordered to fast but why not communicate without nastiness? I avoid confrontation at all cost and also have the utmost respect to people that work in customerservice. I was disappointed to say the least. Do better!!