Papa Johns Pizza - Bechtelsville

Easily the worst. Pretty sure they are doing shady business practices. We ordered 2 pizzas (one topping) last night…besides the fact that the total came to $45 which is INSANE, when we placed the order, we did so for delivery. After the order was placed, it was changed in the app to “in store carry out” so after over an hour of waiting, we checked the tracker and saw that is was ready for “pick up”. Thinking I made a mistake, I drove to the store only to be told my pizzas weren’t there and the delivery person just left with them. I drove home to find the delivery guy trying to deliver them to my neighbor.So apparently, they are charging for delivery and then putting it in their system as a pick up order. Are they pocketing the delivery fees?Ever since this location went under new ownership, it’s dirty, inefficient and always takes forever. DO NOT SHOP HERE.We don’t need these kinds of businesses in our town.

Ordered via Uber Eats and one hour later the order status changed to delaying by 40 minutes, then at the time it was suppose to be delivered, a note was sent that Papa johns cancelled the order. Terrible service and I will never order from this store again. And I will write Uber eats as well to give them 0 stars as well. Pizza Hut it is!!!!

Editing my review from one year or so ago here:We used to order from this Papa Johns when looking for a quick, cheap option for pizza. There was one occasion the order was wrong, and they made up for it by providing a coupon for a free pizza on my next visit.Over the last year, the service and quality of the food drastically decreased. Almost every order have had in the recent months had a issue. It was not anything overly noticeable, but the orders were wrong non-the-less. Asked for extra sauce, got less sauce that regular sauce pizzas. Asked for two or three toppings, would expect even distribution and amount of all three, but they seemed to have variation in volume and distribution on the pizzas that was not typical of what I would expect. The general quality of the pizza is not as good either. Not sure if that is a function of cook time or change in the ingredients?We haven 't ordered from here in at least a month now. I kept thinking the issue was a minor inconvenience and little slip up. It just kept happening. I 'd rather pay more money and order from one of the local businesses than continue to play a game of 'how is the pizza messed up now '. A chain like Papa Johns I would expect to have speed and consistency. If they cannot provide those things, then I 'll get better quality pizza from elsewhere.

I ordered wings and pizza, paid $33 and change on a cc. Food never showed up. I called customer service multiple times who kept forwarding my call to this restaurant where there was never an answer! I emailed customer service multiple times and still have not recieved a reply. Total rip off. I will not order from this restaurant again. It's really a shame. It used to be a reputable establishment.

My pizza was to be delivered an hour ago,still no pizza???