Mod Pizza - Bedford

During my time at the restaurant, I noticed a young man on a personal call with his earbuds in the entire time. My pizza had all the toppings piled crookedly, resulting in one side having a 3" crust while the other side only had a 1/2" crust. The crust was so overbaked that it resembled a crouton, and the person cutting the pizza was also wearing earbuds and didn't cut the slices all the way to the edge. The staff seemed laid back and somewhat lazy. Two families left while I was eating my pizza because they were not even acknowledged. The garbage bins were overflowing with trash and plates, and at 3:30 PM, it didn't seem like they would be prepared for a dinner rush.

This was our first time trying MOD pizza and it was delicious. We will definitely return.

I love that you can create your own pizza here! I got all the toppings I wanted.

Stopped by here while on a business trip. The staff was very friendly, and apologized for the wait, as there was a school fund raiser that day and they were a little behind, but I don’t think I waited that long. Food was delicious, and a good alternative to your average fast food.

TERRIBLE SERVICEMy first issue started with trying to place the order online. I wanted it ready to go when i got there since i don 't live in the area and was headed home.I wanted a 1/2 and half pizza. I wasn 't able to do that online. So I called in to the local number and I reached someone that apparently was not inside of the store and she also was not able to order a 1/2 and half pizza. She told me I had to go inside the store. This was disappointing. Im quite surpised the system they use doesn 't allow that.When I showed up, there was one customer ahead of me. Family of 4 on 1 ticket as they paid together. Only one table was seated with 2 customers. They were eating alteady. I ordered what I wanted, which was a 1/2 dillon and half domonic based upon the recipes that they have listed on the menu when you walk in. I asked for no additions, no subtractions. Just as is. I paid for my food and went to my car to wait. I went back in and got my pizza and get home only to find no meat on the Dominic side.I 've never had this issue at the other location i frequent. Half and half has been right each time.I called in and explained the issue and that i didn 't live near the restaurant so it wasnt within reason to return.Immediately met with what 's the name on the ticket. He asked if it was doordash. I told him no i was the customer in the store and there 's no name listed on my receipt but i see an order number. He said i can 't refund you if there 's no way to find the ticket. I told him i wasn 't looking to get a refund.He asked me so what are you calling for?Well to request that you ask your team to double check that all ingredients are on the pizza before going in the oven also an apology for the error would be nice.He proceeds to tell me well it sometimes happens during a rush. I said nope there was no rush. I saw one guy making what appeared to be online orders because he grabbed 3 tickets and started making pizzas but it was a different guy that made the pizzas for the family of 4 and he then made mine. So because he couldn 't argue that point he then tells me i shouldve walked the line to make sure i told the guy what i wanted. I said why would i do that when these are pre set recipes created by the owners of your company?? That defeats the purpose of having a menu instead of just saying create your own.I didn 't ask for any adjustments just half and half so I 'm not understanding your argument here.This guy clearly annoyed sits the phone down. Im on the line saying hello? Hello?? I can hear him talking to someone in the background. A customer or employee. I guess he hoped i would just hang up and I did not but he did. YEP HE HUNG UP ON ME i called right back in and the person that answered, I said are you the manager and he said no. He set the phone down and I heard him say these exact words. Its the lady you just hung up on. He gets back on the line saying. Oh, we must have gotten disconnected. I said, so there 's not going to be any accountability from you. And he said, well, I 'll speak to my team but you just need to walk the line.And I said again OK so zero accountability got it. I calmly said Thank you for your time and have a good evening. I did not once raise my voice at this man. I was very calm and cool the whole time as if i had only called to ask what time they closed. Yhe situation was not that serious but I was appalled by his reaction towards me over a simple mistake. What 's so difficult about saying, Hey, sorry about that. Yeah, I 'll speak my team to just double check and I would not have been so offended if he would have also added next time ask to see your pizza as well before you leave for even more protection, something along those lines but NO i was immediately met with THIS IS YOUR FAULT and you 're wasting my time. It 's unfortunate that some people get promoted or hired as manager when they have zero customer service skills. And unfortunately, I didn 't even think about asking for a