Potbelly - Bellevue

I've eaten at Pot Belly, periodically over the years and it's food is always good. However, recently I've noticed a bit of a change that's perplexing and confusing.Firstly, there's some loud machinery in the store that makes it difficult to hear anyone at the counter which contributes to my second item of feedback.The staff, just don't seem to understand anything I'm telling them. I order very straight forward sandwiches and they need to be told multiple times what I want, what bread etc despite me telling them multiple times.Recently, they forgot some toppings that I had ordered and seemed completely clueless anytime I opened my mouth.I do have a British accent but it is not that thick.Perhaps solving the machinery issue would allow your team to actually hear me.

Horrible costumer service and long wait times for a shake (long being 15-20 mins w/ 3 workers and maybe 8 customers total…when asked a worker for time estimate, was told maybe another 5-10 mins while all other customers get helped. Never again…

I order a grilled chicken sub and must I say it was the most bland food I haven’t ever had.Barely any cheese or chicken. Mainly bread and lettuce.

Really disappointed with this location because i do really like potbelly, but this location does not seem well run. pickup order was almost half an hour late, sat and waited while the very very few staff worked through the customer line completely ignoring my order.bummed, won’t come to this location again

Very delicious, great job! I had the Mediterranean on flat bread with mayo and onion added, and my husband got the steakhouse beef on multigrain with hotpeppers, mayo, and Dijon mustard. I wish I got the hot peppers on mine, they were so delicious!!