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Contribuisci feedbackThe service here is extremely slow! We waited in line for 15 minutes and felt trapped once we committed to staying. This location needs significant improvements. This is my third visit, and every time has been just as slow. When we finally reached the window, the employees were unfriendly, as if we were an inconvenience to them. I really dislike being late every morning because of such slow service, so moving forward, I'll be choosing a different location or heading to Starbucks instead.
We arrived at the restaurant during a heavy downpour and were in a bit of a rush. We tried to place our order at the speaker, greeting the staff multiple times, but ended up waiting in the rain for about 3-5 minutes. Eventually, we decided to pull forward. At that point, we were met with a rather unfriendly attitude from the employee, who seemed irritated and insisted that we were supposed to order at the speaker. She claimed to have greeted us several times, which simply wasn't true. Even after taking our order, her demeanor remained rude. However, we chose to leave a tip, and suddenly her attitude changed; she became friendly and accommodating. I really enjoy Scooters, and I hope management can provide better training for their staff or consider hiring new employees. It’s crucial for the franchise owner to address this issue promptly.
Reagan and Paige were exceptionally patient and helpful with all of my questions. I've never been much of a coffee drinker, but I wanted to try a smoothie and had several inquiries. They were more than willing to help me! Their assistance really made my day brighter, especially since I was feeling anxious about visiting after a terrible experience at the Starbucks nearby. If you're looking to spend your money at a place that truly cares about all its customers, including newcomers, then this location is definitely worth a visit.
Reagan, the barista, had remarkable expertise. You can really savor the passion she pours into her coffee!
Amazing! As a big coffee enthusiast, I found the experience to be even more enjoyable thanks to the outstanding service.
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