Grappolo D'oro - Bergisch Gladbach

To be honest, the treatment we received on arrival was simply rude and arrogant! We booked a table for the outdoor terrace, and on arrival we were told that they could not have a table and wait 30 minutes to have the table. The...waitress was neither courtesy nor solution-oriented. Her attitude was not customer-oriented... she did not realize the fact that they had made the mistake so that we feel that it was our problem We stayed and sat inside. I can say the food is very good. The table service was also great, but at the end of the evening the service flew out. As a comfort we had the espressos on the house. My advice to the owners is: not every guest is regular, but every guest is a guest, so treat them with a little more customer center.

Beautiful food and a wide selection of typical Italian dishes. Service was moderate, however, wine came along with appetizer, not really attentive. You get the impression that VIPs are treated differently. How bad...

This Italian restaurant might be the best Italian restaurant in the city! Service is nice an truely italian. Food is delicious: everything. Pasta, Pizza, Fish and surprisingly for an Italian restaurant also the Steak ! The food might not be very cheap for german restaurants,...but its worth it! But be alert, as on weekends a reservation might be necessary!

Very well maintained restaurant! Great atmosphere with Italian flair!! The menu is extensive and promising!! Italian food at a high level!! Food of best quality!!! A cook who understands to implement his craft with a certain class!! Very creative!!! The food is very tasty and always freshly prepared!!! Always friendly and attentive!! The owners (before all the cook!! very accommodating!!!! The guest is here more than just king! My conclusion: Very recommended!!!!!!

Das Essen war schön zubereitet und hat uns gut gefallen. Das Ambiente war zufriedenstellend und auch der Service ist gut. Manchmal etwas unaufmerksam, aber im großen und ganzen gut.