Jetties - Bethesda

The restaurant does not accept cash and there are no signs indicating this fact except for a small one on the counter. I discovered this while waiting to place my order. As a result, I went to a nearby restaurant that accepted cash.

The staff was inattentive and lacked knowledge of gluten-free options. The salad was mostly lettuce. The atmosphere inside felt like fast food. The seating area outside was dirty.

The flavors and ingredients were good quality. The bread was soft and the au jus on my Monomoy dish was delicious. However, the portion size was lacking, as the sandwich was served on a sub roll with very little meat. I had to remove a quarter of the roll because it was too much bread. Normally I would only eat half of a sub sandwich, but I ended up eating almost the whole thing due to the lack of meat. Given the almost $15 price tag, I was expecting a more substantial sandwich.

The Jetties in Bethesda has the worst customer service possible in the world. When you walk in and go to the counter, all the employees are ignoring on purpose, chitchatting, with their backs to the counter while you just stand there and wait for service. Nonetheless there’s always that one cook at the fries who see you for a slight instant, yet acts like they don’t so you shout hello, and then all of a sudden all employees behind the counter simultaneously turn around in shock. To top it off even when you call in an order they can’t even ring up or take down the order correctly so when come into pay, items you had thought you had order are missing. Just incompetent and lazy.

Ordered sandwich on gluten free bread and when I picked up the food, it was very evidently not gluten free. I went in, showed my receipt and requested it be re-made on gluten free bread and they told me I’d need to pay another 50% of the sandwich price and wait for 20 minutes for it to be remade.In the group I was in (all of us ordered at least 30 minutes in advance), every single order was messed up, missing dressings, sides, lettuces, or toppings.Staff were disrespectful at best.