Carvel - Bethlehem

My goodness, the ice cream makes them want fake birthday.

Here we go again. Another business that should unfortunately be shut down. This is the 3rd chance I gave Carvel to redeem themselves just for a decent ice cream cup. Not only did they run out of vanilla soft serve, and I had to wait for the machine to be refilled, but they dont even wait for the machine to get the stuff cold and make me a cup of Milky water. They proceed to serve me a liquid mess in a cup when I asked for vanilla soft serve. Completely unacceptable to serve this. I picked up the cup to pay for it and just from squeezing the cup to hold it, the runny liquid ice cream dribbles out the side of the cup. Disgusting. I proceeded to tell the sales girl I'm sorry I'm not paying for that runny mess that is not ice cream and walked out. I couldn't see myself paying money for liquid in a cup when I asked for Vanilla Ice cream. Carvel has permanently lost my business and everyone else I would tell to go there. It's so sad that these places are not only understaffed and don't have enough products but also appear dirty. I recommend nobody go there.

The lady behind the counter had me try the hard ice cream and said she didn't know how long the tubs sit in the freezer thing.... yuck!

My family and I traveled an hour and 15 minutes to this location, the closest Carvel in our area SPECIFICALLY for the Hocus Pocus limited edition shakes that came with a spoon. The store is pretty small and looks a little old, but I was excited to go in and get the shake. There were not many individuals walking in. When I walked in with my Nana, there was one gentleman finishing up his order. There was only one young girl working, and there was another employee in the back room. When I requested two of the Hocus Pocus shakes and 2 Rum Raisin ice creams, since the girl was getting everything together herself, it took her about 20 minutes or so. While I was waiting for my second milkshake to be done, another woman walked in the store. She pointed to my milkshake and said that it was so cute and asked what it was. I was in the process of trying to slowly turn the cup around to show her the spoon and the cup STUCK TO THE COUNTER since it was sticky with ice cream and my milkshake FLOPPED ALL OVER THE COUNTER. The WHOLE COUNTER was stained purple. There were also no napkins in site. The employee just stared at the ice cream and I kept apologizing over and over again. The woman customer behind me asked the employee to make me a new milkshake, but she would not do it. I asked the employee for some napkins so that I could help clean up, which I did. My hands were stained purple from the dye. The girl said that because it would take so long to make the drink, she wouldn 't be able to make it for me again, but said Next time! I wanted to say I 'm never gonna be back here again considering I live an hour and 15 minutes away but it was fine. My Nana asked the girl if she could just top the milkshake with the whipped cream and sprinkles again and then we would be fine. The milkshake was NOT the consistency of what a milkshake should be. It was very runny/liquidy. I couldn 't even use my spoon to scoop up the milkshake (with the spoon they provide with the limited edition shake). It also stained my shirt purple since it was pure liquid. Overall, the CONCEPT was cute and I was glad to keep the cup/spoon, but would never go through the trouble of going there again.

Wednesdays are still buy one soft-serve sundae and get one free at this Carvel. My husband and I grew up on this ice cream and it 's still our favorite. They make their own cakes up fresh in this store. I highly recommend their Dusty Road sundaes. And if you like fruit cocktail topping, theirs is the best!