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Contribuisci feedbackAt the end of August, I took my grown niece on her birthday for a long weekend at The Beverly Hills Hotel and I was delighted by every aspect of the hotel, its restaurants, and the friendly staff. I have had the pleasure of staying in many incredible hotels around the world, but The Beverly Hills Hotel truly stands out among its competitors. The service is exceptional and they took great care of my car as well. From the poolside to the coffee bar to brunch and the late-night Polo Lounge, we were surrounded by people who clearly enjoy their work. The rooms were especially quiet and comfortable, thanks to our wonderful concierge, Marcus. As a native Californian, I only wish I had discovered this special treatment sooner. Bravo to The Beverly Hills Hotel!
The atmosphere at the restaurant was lovely, but unfortunately it was dampened by the unfriendly hostess. Customers would expect to be treated nicely when they spend $50 on a salad. The server brought us jam for the bread, but never actually brought us any bread. Despite the good food, I had higher expectations for this restaurant. Overall service: 2/5.
The only aspect that made me uncomfortable was the treatment by the maid service. The women were dressed in old-fashioned maid costumes, which I understand may be part of the hotel's history, but it felt a bit awkward. When we passed them in the hallway, they would press themselves against the wall and engage in small talk with a forced smile. While they were polite, it seemed as though they were required to treat guests as royally as possible. Some guests may enjoy this level of service, but it felt dehumanizing to witness others being treated differently because of the hotel's upscale reputation. The pool deck area was beautiful, and there was a breakfast bar downstairs with some historical information about the hotel. Overall, I had a great experience, but I hope that the staff members are treated and compensated fairly.
The service and the room were a wonderful experience for my wife and I, I must say. I will visit there in the near future. the conversion to the entrance of the hotel was in fact dangerous, as many vehicles travel through, so they watch it. Apart from that, it was a great experience. ? room: 5/5
Great breakfast area and the food is excellent with a very good service.If you make a reservation, make sure you ask for an outside table and enjoy the breakfast under the trees in the fresh outdoors.The place is quite with classy guests, I would definitely come again.
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