Flip The Bird - Beverly

We ordered food and they forgot to give half the order and instead of making it right when the customer went in to tell them, they explained that they gave my employee the other bag. Instead of believing her, they argued with the customer, essentially accused her of stealing, and did not offer a refund or the ability to make the order correctly. This is what happens when the place gets too popular. Remember, you can go down the ladder as fast as you went up.

Hatchery WAS great, but now you cannot get an Angry Bird sandwich. They will not make one there! Can get it at all the other Flips, but not the Cummings Center in Beverly. I'll not be going there, they took other stuff off the menu as well.

I would honestly give 0 stars if it was possible. Easily the worst chicken burger I have ever had . Picture 2 was the menu .. picture 1 is what turned up.. and it was absolutely vile . Had better chicken burgers at 3 am from a kebab shop ..

Having been in the service industry I will not comment on the staff… needless to say they were not professional! Let me get to the food… average with a lot of potential! I’ll start with the fries. Here is the system, there are lots of fries sitting under the the hot light. The freshest fries are closest to the kitchen, so the staff takes fries from there for people they know and friends! The rest of us get the stuff that on out case was sitting there for at least 25 min! The sandwiches were good, tasty and cold! I do not know how we waited so long for our food for it to be cold! I could see the man making the chicken and bringing it forward to the man making the sandwiches but no idea how many were behind the line. How do I know all of the above??? I sat and waited 30 min for my 2 cold sandwiches. To add insult, a young man that works for a pizza chain came in. The staff clearly knew him, especially the man making the sandwiches. He was serviced and out the door in under 5 min! His sandwich was so big the lid didn’t close His fries came from the fresh section and his drink came with his food not 30 min before… Finally I will add I wanted to support this place because I understand from my Endicott student the place was started by an Endicott grad…maybe this will mean something to them???

Everyone is always friendly and the food is always good but CAN YOU PLEASE BRING BACK THE CHICKEN TENDERS AND HONEY MUSTRARD? Sincerely, someone who works at the Cummings Center.