The Waterfront Bar Restaurant

Absolute shambles of a restaurant, have been visiting challaborough for over 30 years and not once have we received such poor attitude and service that we have this weekend. Tried to order food on 3 separate occasions over our weekend stay to be told each time the kitchen was closed . Breakfast until 11.30- tried to order at 11.10am and told the kitchen was now closed. The menu states lunch 11.30-4.30pm We wanted to catch an early lunch on Saturday before heading on with our day to be told the lunch doesn’t start until 12pm . Ok no problem we decided to wait . The following day (Sunday we decided to have lunch before heading home on our 3.5hr journey , we get to the bar at 2.55pm to be told the kitchen is now closed , although the kitchen staff were still preparing and sending out food, we asked if we could at least feed our 2 children and was told a firm no by the kitchen staff. We then headed to reception to find out if this is normal procedure when the park is busy she said it wasn’t and called the restaurant manager to speak to us Well I never the attitude was nothing put poor , shrug of his shoulders and basically told tough there’s nothing he can do . A real poor visit this weekend which has put us off returning.

Surprisingly decent food and service given the wonderful location. Staff rushed off their feet but do their best with demanding tourists , saw them go out of their way to help a elderly couple go through the menu and explain the app and nightly offers, even talking them through the wines they had to offer and bringing all the bottles to the table for them to choose from. Not that cheap, but where is these days? Food: 5

Food good standard pub danger. Great views. Understaffed. Price per person: £10–20 Food: 4 Service: 3 Atmosphere: 4

Never had a bad experience here until last night, only two staff on drinks took nearly 20 mins to arrive food was a long wait little burger was lovely chips not the greatest. Young lad who was working has an attitude problem, a couple infront of me asked for a hot drink and his reply Don’t you think it’s a bit warm for a hot drink and his whole attitude. He might be going through something or having trouble in the personal life but you don’t bring that into the workplace and pass it onto your customers.

The location is fantastic but food was terrible. Margherita pizza was much much worse that the cheap Aldi/ Tesco frozen pizzas. Other meals ordered were also bad. The young waitress was a bit rude too. Food: 1 Service: 1 Atmosphere: 5