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Contribuisci feedbackI really want to like this Panera because it's conveniently located near me, but my experiences have been quite frustrating. The service is often slow, and they frequently get my order wrong. Every time I go through the drive-thru, I end up waiting 5 to 10 minutes for my food. In fact, I've never picked up an order from the drive-thru without having to wait that long! Even worse, they often forget parts of my order, including basic items like napkins. On my last visit, the person who handed me my order was texting while doing so and completely forgot my drink. I hate leaving a negative review, but it’s really frustrating to go through the drive-thru, wait for 10 minutes, and still end up with the wrong order, which forces me to go inside anyway. It seems like the staff is very young and simply not engaged, which is disappointing.
Lorenzo is extremely polite and friendly! He made sure I received my Panera rewards and informed me about the specials. The Baja warm bowl is absolutely delicious!
The restaurant is frequently out of items, they don't accurately take call-ahead orders, and the atmosphere is generally unfriendly. They do serve some tasty grilled food, and the fresh bread is a nice touch, but that's about it. The drive to Hoover is definitely worth it, so I recommend avoiding this place.
The food was very good and the atmosphere would have been good if it weren't for one of the workers who with a shrill voice every time someone was the order up, despite a summer to inform every customer. There is no point in shouting names and interrupting the peace of the diners when people already have a summer to tell them when their order is. The screaming has really distracted from the culinary experience.
They are always out of everything. Terrible. Worst Panera I have ever visited. Tables are nasty. Have to search around for a clean table every time even when they are not busy. Basic items are never in stock. They should figure out the basics or close this location that can actually stock items.
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