Cottage - Blackpool

Just been for fish and chips today Sunday 22nd November 2023. The lady that served us was so customer focused I actually told her how lovely she was, which is nice to see these days. Hope the owner passes this on to her. The food was excellent. Will be returning regularly was fantastic and very good value for the quality of the food.

Called in Friday 20th Oct waited so long ask for my money back.shouldnt ask for payment up front then expect to wait so long.there was a booking for 20 people in the restaurant at the time. These people call once a year.tina the manager ignored 3 locals so long.priotise people who come every week.disrepectful ?

We have been visiting The Cottage for over 30 years on our visits back to my hometown of Blackpool. A visit to The Cottage has always been an exciting experience for my now grown up children. Yesterday’s experience was sadly was the last one. We had booked a table but on arrival “The Hostess” barked at my friend “HAVE YOU BOOKED A TABLE?” What happened to a pleasant meet and greet to your customers? I said we had booked and gave in the name,. We were shown to our table and given menus. After about 20 minutes someone came to take our orders and we were told that there was a 35 minute wait which we said was fine. After 1 HOUR of waiting we asked where our food was, the waiter went off to check and came back saying it’s just being plated up” 15 minutes later our food finally arrived. We were on the verge of waking out by this stage. We began to tuck in as we were now, starving hungry. We all noticed that the fish batter was very greasy, but on eating the fish they inside was chewy. We all opened our fish up and the batter inside was RAW and inedible. I ended up just scooping the fish out, which itself was only just cooked. My daughters Steak Pudding was all dry on the inside like it had been sitting around for a while. In all an unpleasant experience in a place that used to be welcoming and served fantastic fish chips. I suppose the lack of people queuing outside on a busy Saturday night for takeaway should have been a warning sign. We used to have to fight our way past scores of people waiting for takeaway but last night there was just one chap sat waiting. That speaks volumes I suppose. Such a shame.

The restaurant was absolutely fantastic from the moment we walked in. The staff were incredibly helpful and friendly, and our meal was amazing. We will definitely be returning in the future. Thank you.

There is not enough room for me to tell you all my experience at the cottage only that my friend and I will never go again. The main problem is with young inexperienced staff.