Insomnia Cookies - Blacksburg

AWFUL CUSTOMER SERVICE. ZERO STARS. Don't expect to receive what you actually ordered, and don't count on them to make it right. I never got the full quart of ice cream I wanted; instead, I received four disappointing scoops in a quart-sized container. After a frustrating back-and-forth with a snarky employee who wouldn’t let me speak to a manager and put me on hold for 10 minutes, I was only given a refund. I reached out to their third-party customer service, and they offered me a link for three free cookies as an apology. However, the catch is that I need to place a minimum online order of $6, plus taxes, delivery charges, and tips, which adds up to another $10 just to claim my free cookies. What they don't seem to get is that I WILL NEVER ORDER FROM INSOMNIA AGAIN. I've heard that Campus Cookies is much better, so I’ll be trying them instead.

I can't recommend this place highly enough! The cookies are incredibly fresh and absolutely delicious! The salted caramel cookie is probably my all-time favorite—it's chewy and loaded with caramel chunks. Every cookie I've tried has been exceptional, including the peanut butter cookie I had today, which my husband ordered, and I usually don't even like peanut butter! They were out of a few choices today due to a delayed shipment, but the staff was so friendly that we were still able to satisfy our sweet cravings! There's parking available behind the restaurant, with steps leading down to the entrance.

I freaking love these cookies! The shipping came so fast the last couple of times I ordered from them too.

If you want warm and delicious cookies, this place is for you. They also have a nice selection, including brownies.

This is the best spot in town for cookies. I've been coming here for the last five years, and it's never let me down. I tried a double chocolate cookie paired with a scoop of chocolate ice cream, and it was absolutely delicious! The cookie was perfectly baked—thick, with a crispy exterior and a chewy center—and the ice cream was full of flavor. You can't beat the price for such tasty cookies! It's a fantastic place, especially if you have a sweet tooth.