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Contribuisci feedbackVery disappointed in the slow service lack of communication of our waitress. Food was good once we received it but seemed overpriced for the poor service and quantity. Not sure how the kitchen ran out of miso soup at 7pm on a Saturday night.
The service was absolutely horrible! It took almost 3 hours to complete our dinner. The one dinner came out wrong 3X. Extremely disorganized.
The food is always great, but the last 3 visits the service was very slow, we go in later so are usually there with a few other tables, so you would expect the service to be on point since they are not busy. Last night we had to ask where our server went because we were waiting for her to come back and take our order. There was another server that took over and she was great. Unfortunately, given that this has been a trend with the service, we are going to be changing our Girl's night dinner location.
WORST restaurant experience of my life. The restaurant wasn't even half full when we arrived yet we got excuses nonstop- the bar was backed up, the sushi chef REFUSED to make our order with soy wrap, 2 entrees were delivered 25 min. after the rest, and perhaps the craziest was that we never received our white rice even after asking at least 3 times. It literally sits in a big pressure cooker near the service station. Our server offered for the manager to come over, she showed up 30 minutes later, pretending not to know about any of the issues we had experienced. I don't know what kind of drama is going on behind the scenes but keep it to yourselves. Or don't; it doesn't matter to us because we will NEVER be back!
Julian was very nice but overwhelmed. I had the miso soup and it had a hair in it, I ordered a glass of sake and never got it. Ordered a coke and got diet. It was disappointing, we had been excited to try this place