Crafted The - Bloomington

The concept and potential is great, but the execution is lacking profusely. I've tried this coffee house multiple times, and it is lacking in consistency with the customer service, ordering process, and quality of drink. There needs to be a voice of the customer, so improvements can be made and potential is achieved. The selection of sugar-free syrups is a definite plus, as the Bucks does not offer as many. The prices are, as stated in other reviews, much more than other coffee houses, but if you're like me, you're willing to pay for good coffee and good customer service. Listen to the voice of the customer and the employees. Simplify your ordering process, consistency of product, master the basics, and standardize your customer service expectations. Kaizen!You have great potential.

Tried this on a whim when I was in town for a meeting. They have a wide selection which was nice given I've become a bit of a cold brew coffee snob. . Their pumpkin cold brew was quite tasty. It's a little sweeter than I prefer but it wasn't over powering. It was different than other pumpkin mixes I've had before and I'd say it was better than most. The service was polite and quick. I took mine to go but the place looked like it was a nice place to sit and mingle a bit. Parking is fairly easy in the lot. The entrance is a little awkward tho. Definitely recommend!!

The coffee is fine and the ambiance is cute if a little noisy. Staff is very friendly. But do not bother wasting money for the food. I got a breakfast croissant sandwich $6 for a microwaved Jimmy Dean sandwich. Gross.

The space is very cool, I like the setup of the tables. Seeing the volleyball courts and all the seating outside looks enjoyable too. I was shocked to see the different cup sizes between 16 to 20 oz but I enjoyed the vanilla latte. As well I enjoyed a small breakfast sandwich which was tasty.

Simple drinks are pricey. Bartenders told us Jell-O shots “were for charity”. When we asked which charity he said “that’s just something they say”and thought it was funny. When closing a tab we realized charges were incorrect and had mistakes. After some back and fourth SOME of the mistakes were corrected. Bartenders charging twice for the same drink on different tabs. Not coming back