Playa Cancun - Bloomsburg

We travel the east coast from Florida to NY for 20 years...always choosing a Mexican restaurant. This was the worst. My server was friendly and apologetic. Without going into great detail, the beef was unchewable, small amounts of chicken and spinach was bitter and margarita had NO taste of lime. That's all. Service: Dine in Meal type: Dinner

The food was good. Service was fast. And are waitress was nice. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chips and Salsa

Food is ...ok... service, once they notice you are there isn't bad. Prices for the food quality and amount, seems high to me. Frequently, out of menu items, now that, that is frustrating to me.

Disclaimer: If I write reviews for places, they’re always positive and glowing. I never feel the need to stain a business with a bad review and open a can of worms. I literally feel guilty and blame myself for bad experiences even though it really is not on me. However, my experience tonight here was beyond rude, ridiculous, and fraud in my book. Also, I have worked plenty in the food service industry. I am ALWAYS one to tip well even if the service was meh. I keep the table clean and clean up as much as possible for them at the end. I clean up the floor if my kids get messy. I’m polite and try my best not to be difficult with complicated orders etc. I feel them. It ISN’T easy. First of all, on Google under their business there is a “reserve table” option. I have done that in the past, the restaurant received the request, and all was well. I needed dinner tonight for my family after a long day, so on a whim, I used the “order online” option under their business..right next to the “reserve table” button. The full menu was shown. The order was placed. I received progress notifications plus an estimated pick-up time etc. (I have screenshots . I go there, leave my mother-in-law, baby, and 5 year old in the car because I should be in and out. My baby was already crying, so I need to legit be in and out. I walk in and stand at the “wait to be seated sign”. The one server walks back and forth several times completely ignoring me. In my past experience, it’s ok to be busy at the moment, but you’re supposed to at least acknowledge the people waiting. I’m waiting, waiting, waiting. It’s starting to get uncomfortable now. She finally asks what I need. I said I had an online order. She took my name and mumbled something about going into the bar and a server would be with me. I go to the bar and tell that server. She also asks my name. She then disappears for the next 15 minutes. I’m waiting patiently for all that time until I realize they don’t appear to care and obviously forgot about me. They’re doing everything else out there. I check my bank account and sure enough a $40.00 charge was taken out from Playa Cancun. I walk out and tell the two servers there that I have kids in the car and I’ve been here waiting…soooooo….what’s the deal. Understandably, I’m a little testy at this point. They continue to just shake their heads at me and shrug their shoulders. They asked how I did an online order, through what app, and were there progress notifications (as if they don’t have any online ordering? . I said yes AND there’s a charge on my bank account. They say, “Well we don’t have anything!” I say, “Nevermind, I’ll just dispute the charge,” turn and walk away. I can hear them as snarky as can be “Ok! Cool! Bye!”. Nice girls…nice. Had they handled that in a mature, civil, manner, I wouldn’t even be sitting here right now. At least have an appearance that you care and are apologetic.. I don’t know…fake it? Isn’t that part of the job? Tell me you hate your jobs without telling me you hate your jobs.