Anderson Group - Blue Summit

The Westin Crown Center was not prepared for the KC Chiefs Super Bowl Parade. The elevators are always slow, this time it was unreal. We could only get down the stairs to the fourth floor and at that point they were blocked off. Numerous attempts and calls to front desk only to advise they are aware. Said they had to block it off for the media. I 'm sure the Fire Marshall would not agree. Why not use a conference room? We rode up to ride back down and took everything with us so we did not have to deal with it again. An emergency or fire would have been devastating. Marriott and Westin You Can Do Better! When we stayed in 2020 for the parade, they only allowed 'paying guests ' to access the hotel. This was not the case yesterday; it was a compete zoo and disaster as anyone and everyone needing a bathroom or inside was allowed. The restaurant was not prepared either. Told us it would be an hour for our food, we said okay; we understand. She came back later to tell us they cannot accept any more orders and we needed to go elsewhere. You only have a few short months to fix this for the NFL Draft.

Definitely one of the better Westin properties in the states! Service is friendly and welcoming, rooms are comfortable and clean plus the location is convenient! Plus they have one of the better hotel gyms that Ive seen in my travels. Also staying in the middle of the excitement with the Chiefs Super Bowl win added to the stay too!

I had the worst experience ever literally I don't think I've ever felt racism until today I called to make reservations at the the westin Kansas city we were driving from Minnesota with her family doing a little mini vacation we called and set up the reservations on the phone we asked if they had 11 AM check in time they said he has they do we asked him about three times we wanted to make sure because we have our little baby in the car and he was very tired and we wanted to rest we were super excited that they have that availability and we drove to the hotel as soon as we got there we were ignored we had to get attention from someone finally they helped us after 15 minutes and the lady her name was Rita she was super rude to us we told her that we had reservations and she was like so do other people it's booked here I can't get you in right now but I can take your information and possibly get you in later we called and they had a reservations already and we would be able to check in at 11 AM she continued to argue with us and then told us we had to step aside so she can help the next people She looked at us with such discussed it made me cry I literally don't cry over stupid stuff like this but it made me really sad because my son just wanted to lay down he was extremely tired I was tired and my daughter was tired she continued to help other people and we stood there trying to get someone to help us ans finally we just left went to another hotel which was double the price of their hotel so we ended up having to spend an extra $300 I just wish someone could address this this is my first time in Kansas we drove all the way from Minnesota it was a disaster and I tried to ask the guy in the front for information who I can contact that could help us they gave us some number we continue to be on hold I said we had to talk to the people at the front desk and they couldn't help us either if someone could please help us address this that would be great

Jericka at the front desk was so helpful and kind. I have specific accommodation needs and she went out of her way to find a creative solution for me. THANK YOU! This is the kind of caring service that keeps me coming back to stay. I also love all the amenities here: gym, big heated pool, hot tub, sauna, steam room, tanning bed, yoga area... The air is dry, especially in the winter, so I always bring a portable humidifier. There are lots of good places to explore or eat within walking distance. It's a really safe area day and night.

We had the best stay. Jericka at the front desk was so kind and upbeat and helpful! 10 out of 10 for service. The manager Risha, was very helpful and great customer service! We were held over for 3 to 4 days and they made our stay very pleasant. We felt at home at the Westin!