Subway - Bluefield

The 2 young men working behind the counter were really slow. There was 1 lady in there when we went in, and we had to wait 15-20 minutes to even start our order. The one guy was ok, but the other one had a bad attitude like he was too good to acknowledge. It pissed me off.

Management is very rude and poor. Done a online order did not make the sandwich’s correctly when it was on the receipt how to make them when called was told everything was put on them and they told me I don’t know what you want me to do about i told them i had pictures and offered to bring the sandwiches back was still told I don’t know what you want me to do about it. When told I was going to call corporate and asked for the number I was hung up on!!! I will never give them my service again! Management needs to do better!

I placed a mobile order and have been waiting for over an hour. They kept insisting that I placed the order at the wrong store, even though I showed them my app and confirmed that I was at the correct location. The staff was extremely rude. Eventually, they found my order on the floor and I received no apology or any explanation.

I placed an order online and went to pick it up, but when I arrived, the order was not ready and they had run out of all breads except wheat. The staff, who were both in terrible moods, informed me of this as soon as I walked in the door. The bar area was a mess, with a pile of meat still sitting on the slicer tray. I will not be returning to this location.

The service at this restaurant was excellent and quick. The food was delicious!