Starbucks - Boise

The online hours need to be revised, as the restaurant is situated inside a store that opens at 6 PM.

I typically enjoy my visits to Starbucks and really appreciate the ambiance. However, my most recent experience was disappointing. The staff appeared unable to smile or greet customers. Even when they’re busy, I would value a brief acknowledgment to indicate they’ll assist me shortly. Overall, it was an uncomfortable experience, and I believe a basic level of friendliness should be expected.

This is the slowest Starbucks I've ever been to. The hot brew station clearly shows that they offer Veranda blend, but I was informed it wasn't available. I waited in line for over 20 minutes, only to find out that I would need to wait for a blonde roast pour-over instead. When I asked for any hot coffee they had, I had to wait nearly another 10 minutes for them to brew a fresh pot since nothing was ready. The manager really needs to improve staffing on weekends, especially during the usual morning rush that every Starbucks faces. Additionally, the employees should work on their multitasking skills.

This is the slowest Starbucks I have ever been to. They usually have just one employee on duty, and they don’t even take the pastries out of the bag before giving them to you.

I never thought I would give Starbucks a one-star review. To start, there was no friendly greeting when I arrived. It was around 5 PM on August 14, 2021, when a tall blonde young woman took my order. I ordered an iced matcha latte, a drink I’ve had at least thirty times before. When she handed me my cup, I noticed that the bottom inch was a dark green color, while all the milk was sitting on top. I asked her if she had shaken it, and she said she had. I explained that this isn’t how a matcha latte is supposed to look. She insisted that lattes are made by shaking and then pouring milk on top. I tried to explain that I’ve seen matcha lattes prepared many times, and they should be made by mixing everything in the shaker until it reaches a uniform light green color. She seemed dismissive of my experience. If I had kept that drink, I would have mostly been drinking milk until I reached the bitter green sludge at the bottom. Eventually, she took it back and mixed it correctly in the shaker, which I appreciated. I don’t hold her accountable; I blame management for not providing proper training and setting her up for failure with customers. I consider myself a patient customer who understands that everyone has a learning curve, but without adequate training, employees may struggle and face frustrated customers, and not everyone will be as understanding.