Potbelly Sandwich Shop - Bolingbrook

I 've had some OK experiences here, always for lunch. Their broccoli cheddar soup is great and the 'Wreck ' with hot peppers is one of my favorite subs. I usually have to wait a while before anyone comes to the register and a few times they 've been closed randomly.

Dont get me wrong I LOVE Potbelly's, just not this location! They are understaffed and not set up for the Lunch Rush. They have 1 person filling orders at the register with 30 people in line or waiting for their order? Cmon store manager, you have to staff more accurately or else start watching your employees walk out the door! I had empathy for the woman trying to fulfill all of the orders. I will not be grabbing lunch here anymore as there are many other places nearby where you dont have to wait more than 10 minutes for an app order done ahead of time!

For reason I cannot understand, not a soul at this location understands how to make the Wrecking Ball sandwich. No matter how many times it's explained to them, even if it's filled out on the app, or I stand over them, they will find a way to screw it up. No veggies. Missing meat. Some sort of condiment I didn't ask for. It's always something. Why is this so **** hard?!?!? Will someone please teach these people how to make a sandwich!

I went in to get a couple shakes. Very good taste. I have ordered from here a few times. The only issue I have is the staffs training. All I asked was what’s in the seasonal shake. The person ringing me up did not know. Clean, consistency, and trained staff.

I live near by, I called this location to place an order 5 mins before closing they never answered the phone.