Great Ale At The Vaults - Bolton

The usual good standard of food you 'd expect from a Nandos. Delicious! Buuuuuttt.. Food arrived well before drinks. Drinks came without glasses. A few meals were forgotten and obviously only fired up once we asked half an hour later. Trying to remember which dish we 'd ordered was met with well which one of you is it then...!? Rude. Service generally nonchalant. Maybe a lot of new starters on the same night.. Happy with the food, just have to find a different branch.

Only our second visit to Nando's, we both had the Butterfly Burger, fries, and the huge coleslaw side. I ordered at the till from a very friendly helpful young fella. The food was fresh and of fair quality and it arrived promptly (friendly/happy waitress) despite the restaurant being very busy.

I ordered online using the website. No food arrived and they lied saying the driver tried to call and didn’t get through. Then later i was told they had input the wrong address. refused to offer refund and refused to deliver to correct address. The worst customer service i will never use nando’s again! the drivers are scamming to say the person didn’t answer when i clearly have screenshots to show no missed calls. total shambles.

Asked for my daughters wings extra crispy which came out looking just about cooked , sent them back and they brought out new ones covered in sauce “not crispy” tried again 3rd ones the same the cook made the wings crispy but then continued to add sauce making them soggy AGAIN and more spicy for my child ! manager comes over to tell me that they are not soggy and told me thats how they should be ,if i am asking for crispy wings i should get crispy wings he offers no apology and had a bad attitude with his remarks , a crispy wing isnt covered in sauce how simple is that ! deffo not returning after coming here for many years hes put me of nandos all together

Food and atmosphere was very good. Would go again. The vaults is a great place and went for a drink afterwards. Staff are excellent.