Los Panchos - Bon Air

They made a mistake.. And made it right quickly. It 's a solid tell when a business acknowledges a mistake before you notice. We did a pickup for an in homes dinner date as we were walking through the door of our friends house, got a call from the restaurant that they missed a bag of ours pickup. A quick trip back and all was right with minimal inconvenience.. On top of the proactive correction, a little return bonus was provided without a prompt. Staff was polite, and I 'm looking forward to returning!

Molcajete was delicious, and so was the Tierra y Mar. Mojarra y Camaro fish dish) was excellent, girls love chicken and rice dish. Big portions.

My go to Mexican restaurant. I’ve never had a bad experience here. I do feel like the presentation and portion size is so much better when dining in at this restaurant. Here is an example with my togo chori pollo I ordered (I chopped chicken up before I took picture) but you see what I mean— it’s just kind of all put into one big togo container. Lettuce, guac and pico are all warm and mixed into the food and same with the beans.. kind of nonexistent due to the mixing of everything in one container. Although, the food is always fresh just wish togo presentation and portion is how it normally is when I dine in. I posted pictures of my togo food which is the chori pollo and then my dining in food here which was another chicken entree I got a few months back just to show what I mean by portion and presentation.

Food was typical American version of Mexican. The service was odd. After drinks, we had to ask to order, ask for refills, ask for boxes, ask for our bills, and ask to pay after we got our bills.

Asked for a table outside and no one came to ask for a drink or anything for 15-20 minutes. I got up and left. No need spend you money at a place where they don’t appreciate you.