Hungry Jack's Pty Ltd - Booval

I have always enjoyed this restaurant. It had a nostalgic rock and roll vibe, complete with a jukebox. However, that atmosphere seems to have changed now. Despite this, it is still a fantastic place to dine. The restaurant is clean and well-maintained, but the music they play is unfamiliar to me.

I was impressed with the layout of this restaurant, both for dining in and for takeaway. The staff were extremely polite and professional. While I personally do not typically eat this type of cuisine, the other customers seemed to be thoroughly enjoying their meals. I decided to have a latte, which was not only hot and tasty, but also gave me the boost I needed. Cheers!

The food at this restaurant is excellent and the portions are generous, all at a reasonable price.

The staff take one order at a time and EVERYONE waits while that order is prepared. Then the next person is served. The queue is long, not because the place is popular (most of the tables are empty) but because the service is so SLOW.The staff are incapable of getting the orders right. We were a family of four and two of our orders were wrong. My son received a 'Whopper' that was prepared WITHOUT A MEAT PATTIE. How can you have a 'Whopper' without a meat pattie? I don't know either but he was given one. My wife ordered a "Five for $5.95" meal which includes a "Drumstick" ice-cream, but she wasn't given one.This caused us to take note of how many other people went up to the counter with order problems and there were many. One woman asked for 'fresh' frozen drinks because the ones that she was given when placing the order were no longer frozen by the time she received her order.When are the owners of this business going to take an interest in their investment?When is 'Hungry Jacks' going to realize that when business' are run as poorly as this one, it harms their 'brand'?I have reviewed this 'eatery' before, because it is my 'local', and I remember when it was a pleasure to eat there, (back in the 'Jukebox' and 'Elvis' number plate days..

Today I received from Hungry Jacks no less than 4 emails that started with "Great Deals At Your Local Hungry Jacks", so I thought I would give them another try - after all, they contacted me for my business.We, (my family and I) arrived at 6:00 pm, but we shouldn't have bothered. The children behind the counter lacked adult supervision and it showed. There were three or four staff behind the counter and five or six more 'out the back'. There were four cash registers on the counter. and fourteen people (at times more) in the queue to get served which stretched out of the door, (not to forget the 'Drive-through').A recipe for success! . . . . . . . Sorry.Because of the lack of adult supervision only ONE order at a time was taken and filled before the next order was taken. The service was ridiculously slow. Less than a quarter of the tables were occupied at any one time because the taking of orders was so slow.No-one was on table-clearing the whole time we were there, and when we went to put our rubbish in the bin IT WAS FULL, so we had to put it on top. Why doesn't Management read these reviews and look at the figures and do something about it? Why don't they send a 'secret shopper' in?I want the business to improve, not to disappear.