Bamboo House Vietnamese Pho - Bothell

I called to order a withdrawal, and asked if the veggie pho could be made vegan without fish sauce. the employee replied that they could veggies. I thanked him and asked again to confirm that there is no fish sauce to which he responded “They ask too many questions” and suspended. I didn't eat there.

Loves the vegan pho. the broth is very tasteful and the bowl is huge. many noodles and sweets. her track mi is one of the best I ever had. make sure that they don't have any butter, no mayo, no fish sauce I'm not sure if they are one of them, but I would like to order train mi anyway, just for the case.

Good food and atmosphere for lunch or dinner any day of the year. They seem to be open everyday. Prices are reasonable. Pork sandwiches are amazing.

Very sad customer service here by the older female. I’ve been a frequent customer for many years now. I’ve enjoyed their food, though the quality has diminished through the years. But the other day the lady wouldn’t sell me their vermicelli bowl sauce because I had gone to a different restaurant instead of theirs. I HAD to go somewhere else because I was in Seattle, I’m pregnant and was very hungry. Unfortunately, the sauce I got from the place in Seattle tasted like chemicals so I thought I could go to my usual spot to purchase theirs. Instead of selling it to me she enviously was “punishing” me for not going to them first. That if I hadn’t gone somewhere else then she’d sell me her sauce. Pretty sad and pathetic. This kind of customer service really drives people away. I hope that someone from this establishment reads this and changes how they treat their customers.

I have been to many Pho restaurants in the area but this place has the worst customer service I have seen, and not to mention the questionable cleanliness overall. I am surprised that none of the reviews here mentioned the customer service aspect. Walking through the door we saw a woman behind the register and said Hi, how are you but in returns were told Sit at one of the tables by the window . No greetings, no curtesy whatsoever. There was only 1 other table with customers at that time. The tables by the window were super sticky and dirty so we had to pick a different table. We went to the restrooms to wash our hands before the meal and the soap was extremely watered down. Is liquid soap so expensive that you had to dilute it that much? This raises a serious health safety concern for the workers there and the food that they prepare. The only short conversation we had with the woman (who seems to be the owner as well) was when she took our orders. Throughout our meal, she never checked up on us. We went up to the register to pay after waiting too long for her to notice that we were still there... I am bilingual and Vietnamese, and I understand that sometimes a language barrier can make it difficult to carry on a conversation, but a simple check in like how are you? or is everything ok? is not that hard to say, especially if you 're in a restaurant business. The soups that we had were OK, not bad but definitely no where near the top 10 in the area (if you know what a real good Pho tastes like). We 're definitely not coming back their sanitization practice is questionable, but I really hope the owner reads and finds this review helpful!