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Contribuisci feedbackThe restaurant had ONE sever. She did a remarkable job for her part. We had late lunch, The chips Salsa were good, came out quickly then I had a COLD MINATURE Brisket Sandwich my wife had a Luke Warm chicken sandwich. Both were very mediocre. First, and Last trip since before pandemic.
Amanda our bartender/waitress was outstanding bordering on spectacular. The smashed burger was AWESOME. Crazy that a wing place would have great burgers but it is what it is. They have an adult Mountain Dew drink that put the icing on the top for my experience.
I would give this place Zero stars if I could. The hostess Tiffany was the only great thing about this experience. Server (really the bartender) was the worst at checking on guests. Then after I leave after being there having already ordered for over 40 minutes.. called the restaurant to let the manager Tom know how bad his staff was aside from the Hostess, and he then gets upset I 'm berating his team and states I won 't listen to customer berate my team when we are busting out butts ... If serving below sub par service is busting their butts on an average Friday night at 830... Then I think this entire company needs to reevaluate what good employees are... Also the manager wouldn 't be hearing customer berate his team if they actually did their jobs and gave quality service lol. Strongly recommend spending your money elsewhere.
I understand staffing issues but this location really needs to get it together. We came a few weeks ago and they only had 1 server (on a weekend). Today I ordered to-go that was supposed to be ready at 12:50 and when I arrived they said they only have 1 cook so myself and a bunch of other people were stuck waiting and unable to cancel since we had already paid online. We are almost an hour past our ?ready? time now. I love BWW but will never give this location my business again, and you should be warned unless you?re ready to wait and wait and wait?
Absolutely the worst experience I have ever had. I put in an order and waited over 2 hours to get my food and the majority of my order was wrong. They had a nice young man working at the To-Go counter, but they did not train him well as he had a hard time working the computer to take my order. Only one server who kept stopping by to tell us it's almost done, and that one if the cooks quit. I say we as there was another guest who had waited 3 hours for their order. All this waiting on our food, yet the server was able to seat 4 separate tables all of whom got their food and left WHILE WE WAITED!! So they definitely were not worried about our to-go orders. Oh and they dumped sauce in the boxes which made them soggy and let food and sauce fall out into the plastic bag which ripped and leaked in my vehicle. Not to mention when I finally sat down to eat, ALL of my wings were covered in the hottest sauce, even though I ordered Classic Buffalo and Mango Habenero, they decided to add in the hottest sauce on top of that which made the food inedible. Oh and they dumped sauce in the boxes which made them soggy and let food and sauce fall out into the plastic bag which ripped and leaked in my vehicle. This place should be shut down. Multiple employees told us the management was horrible and mean. I will never go to this place again, and I might just avoid BWW all together from now on, as they obviously don't care how their restaurants are run.