Pizza Express - Braintree

The food was lovely, the service and atmosphere was really nice and such a chilled evening. However our server Adam really made our night, he was so polite and informative about the dishes and his interaction with us made our night even more special.

Ordered a takeaway for collection, 7 pizza, (2 vegan) and 8 sides and a salad bowl. Given then complex nature of our order was not holding out much hope of it being all present and correct but I was proven wrong! Not only was the food proper fresh and tasty, everything was correct and even got extra complimentary dough balls! Manager was really efficient and ticked everything off to make sure we had it all and even kept salad separate so it stayed cold. Really good food, even better service!

Waited ages at the door with my youngest daughter and was ignored for five minutes . The servers walked past as . Then just now I tried again with my 21 yr old . She huffily asked us if we’d booked then proceeded to look around the restaurant , that was empty , except a few people, for s good 2 mins . She sat us then we sat for 15 , being ignored . So we left and went to zizzs where we were greeted with s smile , sat straight away . Asked if had Allergies , and have our drinks and orders done within 5 mins

Walked into the open restaurant at 11:25am just to be rudely told that they were in fact closed. We asked what time they opened and they hesitantly told us 11:30am, we were happy to leave and come back but after a faff on their part we were seated anyway. Our starters were sat on the side of the food station for at least 5minutes before being brought over to us. The food was very overpriced, the pizza was small and oily, looked like a shop bought oven pizza. Very disappointed. We had one waiter who was lovely but that was the only pleasant part of our experience.

Day and time -We attended on a Wednesday night. Attendees -My fiancé and my son in tow, The restaurant appearance the restaurant was probably at 30% capacity, there was inaudible music playing just hearing the baseline. STAFF We were shown to our table by a pleasant waitress. It was 10 mins before she returned, at which time we knew what we wanted for both drinks and food. The kitchen staff all dressed appropriately Barr one, a guy spinning the dough had no hat on, no apron and was wearing just a grey woven jumper (he had trousers on thank god) Freebies We had a free doughballs voucher which came out promptly and were delicious Drinks We ordered a spiced rum cocktail x2 and they were great So far so good. FOOD We also ordered 3 pizzas and American for my boy, some vegetablist option for the missus and a burnt ends pizza for me. They were underdone with a soggy bottom, but not to the point they needed to be returned after the following. WAIT WE WAITED 40 MINS for our food. And fellas we run out of things we can talk about to our missus in this time without her now bringing up the past and starting to get wound up about everything in life. SUMMARY Pleasant waitress, atmosphere needs work, worries on hygiene from incorrect PPE, unacceptable wait time for a food item that takes 4mins to cook along with the capacity it was operating at. Would only go back if invited by someone as they had arranged it