Dairy Queen (treat) - Brampton

Food is great. Always is. But not sure why I bothered ordering ahead. I had an estimated pick up time of 9:16. My order was handed to me at 9:32. They were busy... I get it. But it defeats the purpose of ordering in advance. Price per person: CA$10–20 Food: 5 Service: 1 Atmosphere: 1

Service: Take out Meal type: Other Price per person: CA$1–10 Food: 5 Service: 5 Atmosphere: 5

I had a horrible experience HORRIBLE STAFF. Especially with staff named SIMAN i asked her if the red velvet blizzard was good so she said yes and i got then but i did not like it so i asked her kindly if I could get something else in return to replace the ice cream because it was full and i didn't eat any of it, she continuously argued with me saying she can’t make me a new one or give me a refund unless it was made wrong, and then she was talking to other staff in her language about me and helping other customers while i was still trying to get my issue solved, I just wanted either a new ice cream or refund and she continuously said she can’t and then I asked if if she could just remake my same blizzard and I’ll keep it because it was melted and she rudely said “you’ve been here talking to me for 30 minutes that’s why it’s melted” but i was only there for 10 minutes all i wanted was my ice cream remade or a refund but she refused continuously with attitude and especially talking in her language which was extra rude. And she kept saying to call tomorrow when the manager is in because she refuses to make me a new ice cream or give me a refund, and while I was still there she was saying to her co worker “well I don’t know what to do with her” while I was standing right infront of her this was such a horrible visit and she said she’s a shift manager but she does not treat customers with any mannerisms at all especially talking in her language to other customers and co workers knowing I don’t speak that language, and my ice cream was literally full not even half way ate or anything and she refused to not remake it or give me a refund because “it wasn’t made wrong”. SIMAN SHOULD BE FIRED she shouldn’t even be a shift leader because this is not how you talk to customers and treat them. I would rate my experience a -0000000000000/10 there’s not enough 0’s that could explain my experience.

Great ice cream and very good customer service Food: 5 Service: 5 Atmosphere: 5

Poor service and poor food No cheesecake in strawberry cheesecake at all . Food: 1 Service: 1 Atmosphere: 1