Dunkin' - Bridgeport

Today's entering customer. many workers. quickly my order is taken and fulfilled. I had everything I wanted.

They are pretty slow and not the best customer service. the drive is so small that the cars always block the road and cause traffic. the parking space is neither large for the volume they have some days. of what is visible, I can say that the place is quite clean, though. since paulette away years ago it is downhill. She is now working with me in the financial sector and pursuing her degree. I loved her customer service and once we had an opening, I called her for the job. she's not disappointed. wort to the current employees: whether they like their job or not, they should always be as if they love it and with pride. They never know if the next person in the incoming is their future workman.

By far the worst when it comes to Customer Service. I go to this location because it 's convenient and there has been times when the person at the drive up window is friendly and has a passion for the customer facing experience. Today I went there as usual and ordered a large coffee. I drive up to the window and as I 'm handing the individual a $10 bill I ask how much is it. With a mask on it was very hard to hear so I asked again even though they took my money and gave me change. When I asked again they said to me I ALREADY TOLD YOU HOW MUCH IT IS . I was shocked and said, Sir Ma 'am you do not have to be rude. The response was WELL, YOU ASKED ME THE SAME QUESTION TWICE AND I TOLD YOU . Finally I said, listen, it is hard to hear you behind a mask. Please give me my receipt . Now the manager sees this and she just stands in the rear. She knows something isn 't right but did not come to the window to find out what was going on. Management team This is a heavy traffic area. Please please please do better in training all of your employees. If you see action at the window, don 't just stand behind it and do nothing. Come to the situation and see what 's going on. This isn 't the first time I 've had an incident at this location. The previous incident involved the employee keeping change that was due to me which I reported to the manager. We must do better!

Every morning I go there they make my coffee wrong my sandwich or whatever I order always get it wrong I clearly said on my coffee six pumps of caramel six pumps of cream and the lady did it wrong I was rushing to work couldn't go back call Phone never answers

I don’t usually go to DD but when I am not able to make my own coffee I will drive through this location. It is just ridiculous how the employees there lack any sort of customer service skills! Additionally, I ask for more than two creamers for my coffee and very reluctantly the employee at the drive through “throws me” two more! These people need to be trained or fired! If you don’t want to work with the public, THEN DONT! But this will be the last time I visit this location. SICKENING!