Papa John's Portslade - Brighton

We have consistently used this website in the last 4 years and everything was good that we come back, although in the last few months service is terrible waiting times long and quality has fallen. 3. times not great waiting missed an hour...1 pizza from order, which lasted another 40 minutes to come, pizza was ice cold. no apology from the side. I feel that either the location management or the franchise owner has changed. mistakes happen, the problems are more as they are solved.

Had to call the police; the driver took my GF number and turned in front of our apartment the next night ringed her handy

Not the worst pizza, came on time, the last of the sauce, but was a bit dirty. also liked this on their website with link to complete savings

First to say we had delivered great pizzas and the Hove staff were excellent in sorting my initial problem and immediately again additional money from a website error / glitch at ordering online I put in the right discount code but on the payment on the...card it had lost the discount code and in the grunde loaded me twice. I called the load who canceled the order right now and I ordered everything this. the pizzas were great and well made to the Hove staff for sorting this and for their personal customer service. However, when I checked with my credit card provider, they said that papa johns uk are on their art list, as this happens frequently and I should report it to the papa john office. After they finally have contact with them, they simply do not realize that it is not to believe that this has happened and how they beat my head against a brick wall very bad office very good hove store i will be back as soon as I do not have to use this website

Ordered from this papa john's a while back, found hairs in both portions of our vegan potato tots, when ringing to complain it was suggested that they must've been our hairs as the man working was bald!! we argued this and they agreed to help...us if we emailed a photo, we sent said photo to the given email address multiple times and found it did not exist. we phoned again and were spoken to rather rudely and as of now the issue has not been resolved in the slightest. Very disappointing will not be ordering from here again and would recommend others to go elsewhere!