Wagamama - Brighton

An incredibly frustrating experience. Being amongst so much chaos and seemingly inexperience of how to work in a restaurant displayed by most staff. The queue being around the corner outside of the restaurant yet seeing staff wondering around inside and a minimum of 10 available seats at all times it took us 35 minutes to be seated. Another 15 to be acknowledged by AB to place an order of whom I had to wave at him as he wandered around. The drinks didn’t come for some while a tap water and green tea isn’t really a big ask. I don’t usually name bad service but on this occasion training and focus is needed to do a basic level of customer service the job your employer to do. The bao arrived cold and fortunately I got the attention of a gent who was taking the order of the people next to us perhaps the only one here who knows his job. New bao delivered within 2 mins which was great. We really love wagas normally for the efficiency and food however today was just laughable experience. The whole journey was Im personable, unprofessional and a shambles. I would have said this to someone’s face or the manager had I be able to catch anyone’s eye during our 2 hours!!!! To get lunch. Paid on the app as was quicker than watching the waiters just slowly placing menus and walking around not seemingly knowing what they’re doing.

It’s a shame aboit some of the recent poor reviews as we visited tonight (Saturday) and I could not fault the service or food. Vie were looked after by Charlie and some of his colleagues who were all very polite and attentive.

After a truly abysmal visit to Horsham Wagamamas, we were offered a gift voucher. Vowing never to return to Horsham, we opted for Brighton. It was exceptionally busy, our only criticism was that it was REALLY noisy. Steph Lucy (I think) were helpful, professional gave very good Custumer service when we asked to move tables further back to advise us of my very late meal, trying to use the voucher, which was overly complicated. Credit to the team, thank you

The experience started off fantastically. Charlie, our table attendant arrived promptly; was super friendly and took our drinks and main course orders quickly. (Giving requested guidance, on request . The four of us were really impressed with our restaurant find (including one very happy vegan . Yay, Wagamamas what a great place. THEN it went downhill faster than a n alpine landslide. We were left sitting at our table with finished main course plates (to be clear, some had efficiently been cleared quickly but not those who had finished after. This was the end of the honeymoon stage. We sat, and we sat and we sat. The restaurant emptied out from buzzing and full to sparse (we are talking 8.30 9.00 pm Bank Holiday Weekend. . Everything we needed required a call out to a (not busy waiter such as water, extra glass of wine; dessert menu. This was the worst bit... on an adjacent table, while we were waiting (forever for someone (maybe the enthusiastic original Charlie? to come and ask us what dessert we wanted sat some members of staff laughing happy (pleased for you eating a meal. Picture the scene. Customers sitting waiting for order for food; staff eating at next table . Most of us humans are kind and know that staff need food too but this timing was unbelievable.... it was like us, on the adjacent table, sitting there, were invisible. So now we have an almost empty restaurant; quite a lot of staff clearing up condiments or eating and us, still sitting there. What a real disappointment. Wagamamas provides delicious food; (I really enjoyed the vegan curry.. thanks chefs you saved the day but the one in Brighton needs some proper management to oversee the service. Really, this is some of the worst, disrespectful service I have received in a very long time. It started so promisingly and ended so disappointingly. PS, I asked a member of staff what went wrong and he told me that because it had gone suddenly quiet, they sent members of staff home so ended up understaffed. Wagamama no wonder you were quiet. Chefs your food is great; Managers get the staff to give the service the food providers deserve. What as waste and what a perfect example of terrible management.

I went her with young kids and was shocked at the lazy service and overpriced tasteless food waiters waitresses were too good for the job they’re suppose to be doing and food poor quality and vastly over priced it was noticed that they’d increased the prices for the school summer break to exploit families ! Avoid .