The West Pier Traditional Fish Chips

During a recent weekend trip to Brighton my partner and I decided we fancied a quick bite to eat before we went on the British Airways i360 which is where we found The West Pier Fish and Chip shop. A great location right on the Brighton Seafront seems like the ideal place to get British Fish and Chips right?... wrong!!! We were greeted by a very friendly lady on the till but this is as far as anything pleasant went with our experience here!! We ordered a Fish cake and chips and one large cod, my partner paid and I went to use the toilet. This is where I had my first concerns the toilets were absolutely filthy and the lock on the door was broken. I also noticed there was no hand soap available so decided I would wait and find a toilet elsewhere! I went back up to wait for our food and overheard a table behind us returning their food and saying the fish had a really funny taste and was mushy on top. They were told they would cook them a fresh one. Meanwhile there was another lady who was supposedly cleaning tables the cloth she was using was filthy and no sanitiser spray used going between random tables making herself look busy! Our drinks were then brought over and we were given dirty glasses so both decided to drink them out of bottles/cans directly. Our food followed swiftly and we saw we were served a really pale piece of battered fish which had a 'puddle ' of mush on the top. My partner decided to peel back the batter and it was then very apparent that the puddle of mush was in fact raw batter which surrounded the fish from where it hadn 't been cooked long enough. We tried one mouthful of the fish and can honestly say we are so glad we didn 't eat any more than that as it was cold and had an awful taste. We brought this to the attention of the lady who was cleaning the tables and she said she would get us another but by this point we were really put off so said we didn 't want another cooking and would just like the money back. The lady then wandered off and then said it wouldn 't be long when we re explained that we had said we wouldn 't like another she was rude and replied 'it 's already cooking '. The guy who was cooking the fish then spoke to my partner over the counter and said 'look it 's fine let me eat it in front of you and proceeded to push his dirty fingers into the middle of the fish ' absolutely disgusting!! The chips were covered in brown grease and looked like something you 'd find in a School canteen not traditional chip shop chips at all!! The fish cake had a really strong off taste too so we decided that for fear of becoming unwell during our weekend away that we wouldn 't eat anything more. Our meal came to £30 and we were reluctantly given £10 back. After leaving in total shock at such a poor and unsanitary experience we decided to look at online reviews and it appears our experience doesn 't seem to be an isolated one as there are hundreds of similar reviews online. Just wish we 'd looked before we 'd ordered :

AVOID AT ALL COSTS!!! If it was possible to give an absolute zero rating, you can be Sure I would have done so. This establishment is filthy, I nearly slipped and broke my neck. When I explained, whoever was behind the counter said I needed to be more careful. I explained that I had literally just walked in and they simply shrugged their shoulders, no apology whatsoever. The fish was a mass of grey sludge, typical of what you'd encounter with a blocked sink. The batter and the grey chips were rock hard and was tough like Victorian boot leather, therefore impossible to cut through, this is typical when food if this type has been heated over-and-over. The curry sauce was nothing short of pigs swill, very runny, with a 40% layer of dirty grease and had the taste of gone off pilchards. Finally, they provided me with the most useless plastic fork which broke instantly, I could have sworn these became illegal. How does a restaurant get away with so many food crimes when inspected?. Ultimately, either the food standards agency are incompetent and/or received a back hand of cash to keep quiet with their report. I would urge every potential customer to keep away. AVOID AT ALL COSTS!!!

Wasn’t convinced about this place from the start but a good location at the time. I never actually saw any food for anyone being produced. I wasn’t the only one to ask for my money back today.

Ordered through Uber eats. Agree with other reviews the food quality is exceptionally poor. The chips were entirely unseasoned and no better than frozen chips available in any supermarket. The curry sauce significantly lacked flavour and the portion size wasn’t nearly enough for a regular chips let alone more. My main gripe is that what is described as ‘bartered veggie sausage’ is two poorly fried (and clearly frozen and reheated) vegetable fingers (I.E. the kind you get in supermarkets for a couple of quid max for 8-12) charged at an absolutely unreasonable rate. Having known what would arrive I would not have ordered them, even if they had been good quality (which they were not) the dish should really be rethought (veggie/vegan meat replica sausages are really not difficult to acquire for a reasonable price) failing that the description of the dish NEEDS updating, it’s simply not accurate.

Worst fish and chips I have EVER eaten! Fish was old, frozen, and smelt. Chips were frozen… I mean… really?! Cost £30 for 1 cod and chips with 1 portion of scampi. Order was wrong- had been charged for a battered sausage too that had been there for a week! Curry sauce was from a packet and the worker had no shame bringing out frozen chips right infront of us