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Contribuisci feedbackI thought I would treat some visiting colleagues to morning tea but the experience was far from a treat. The service was quite gruff and very slow (there was only 1 elderly lady serving by herself!). Scones were delivered by someone who obviously wasn't a waitress because there was no cutlery delivered and a coffee didn't arrive at all - we had to ask for it as we were leaving after 45mins and it was given to us at no charge. Don't bother eating at this venue - it's only good for take out cakes.
As residents of Brisbane we just love trying different food spots around town. l must admit this one needs help ! From the staff 'meet and greet' point to when you leave, seems a shambles. High tea for the price you pay is not worth it. Staff seem like they have no direction when dealing with clientel. We were served by three/four different staff members through out the high tea which left the experience confusing by all. Management need to step 'in and up' and guide his staff. The staff seem lovely but not very informative about the high tea experience, or the heritage of City Hall or the restaurant.
I hadn't read any reviews prior to visiting but rather remembered reading about it as an historical tea house from the 1930's. So we decided to pop in for a Devonshire Tea given its historical heritage, in respect to staff, some were more, shall i say enthusiastic than others, and detected a note of the 'Seven Dwarfs' syndrome (no guesses which one!), although the place was not full the service was slow and staff appeared uncoordinated for some reason, anyhow the Darjeeling and English Breakfast teas arrived followed (not closely mind) by the hot scones, jam and cream - these were nice and so was the tea. My son got his Quesadilla after we had finished but he did enjoy them. Overall, the setting is quaint, the 1930's uniform nice touch, food we had was fine, i would suggest two things to assist with providing customers with an improved experience 1) light background 1930's music 2) Team building exercises, smiling practice and use of 'manners' always - adopt the motto "if a job is worth doing, do it well" - would visit again if all the staff (not some) were more customer focused, as dining out is a 'whole of experience'.
Always love coming here for a good coffee and a sweet treat when in the area. Such a quaint little cafe tucked quietly away in City Hall. Always great service.
The atmosphere is great however the lunch food is poor. Ordered a Toasted Chicken and Mayonniase Turkish Sandwich which consisted of some dry chicken and nothing else! My partner ordered Salt and Pepper Calamari which consisted of about six pieces of calamari and a container of chips.
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