Five Guys - Bristol

This restaurant is overrated and overpriced. We ordered two burgers, one small fries, and a bottled water, and it came to $29. Additionally, the person who took our order was condescending when we mentioned sharing the $2 water. I won’t be returning—such a disappointing experience!

It's over $20 for a burger and a hot dog, and the quality of the meat isn't as good as it used to be.

First off, I rated the atmosphere a 3 because it felt quite dull. The music they played was a strange mix, jumping from Beyoncé to "Iron Man" by Black Sabbath. It would be nice if they curated a playlist that better fit the vibe they’re aiming for. Metal fans typically aren't into Beyoncé, and her fans don't usually jive with Ozzy, so a more cohesive selection would definitely enhance the experience. For service, I also gave it a 3. I paid $26 for a bacon cheeseburger, fries, and a Coke that I had to pour myself and grab from the counter. Honestly, this rating feels unjust because I could easily head over to Roadhouse, get a steak, and pay roughly the same while receiving attentive service with drink refills. In short, you're getting fast food-level service but with steakhouse prices. On the bright side, the food was excellent—juicy, real meat patties with plenty of topping options. The fries? They gave me a mountain of them. The regular size is way too much for one person, and trust me, I’m a big guy. Go for the small fry; you’ll thank me later when you avoid a food hangover. The staff were friendly, and I appreciate the effort of having five people working to serve up classic burgers, shakes, and fries. However, for $26, I could get so much more food at Bristol Burger Bar—just as fresh, just as classic, but with waitstaff service included. In summary, I enjoyed the food, but for that price point, I won't be eating there regularly. Next time, I think I’ll just grab a family-sized pizza from Jonny Brusco’s across the street for the same price.

Just a typical Five Guys. The one in Kingsport is far better though. I HATE how they just scoop your fries and throw them in the bag. I wish they'd put them in containers and not just expect you to have to rip the serving bag open just to be able to eat your fries.

My husband and I purchased one lettuce wrapped cheeseburger and one little cheeseburger and a fry. My husband ordered grilled onions but received grilled mushrooms. He asked them to correct the problem, the second burger he received had mayonnaise on it, he is allergic to mayonnaise. I believe they should get themselves a pencil and paper and start writing down the orders instead of trying to go by memory. It is very frustrating especially paying almost 50 bucks for two cheeseburgers and one fry.