Frankie Benny's New York Italian Restaurant Bar Bristol

Off on an early flight…checked in…meet friends in Frankie and bennys…coffee and pastries…ran out of pastries…but Lataya was on it…up sold me muffins and eggs/bacon…then out she had only in working there 2x weeks….I’m in the trade…she should be very proud of herself….lataya…keep at it…you’ll get a pay rise! Until next time…thank you

Nice staff, dirty menus and table. Food inedible. Egg whites raw, “avocado” seems to be some mush out of a jar ? and the salmon is not nice. I paid on the app and I’m on holiday or about to be so I didn’t make a fuss, just went and got a croissant from the takeaway. £15 down the drain.

Visited the F&B at Bristol airport on 9th September where the entire restaurant was managed by one person, a male. He was great in how he was able to accommodate everyone as best as possible however it was clear he was extremely stretched, unable to provide a quality of service with no check backs, refills etc... There were a few items not on the menu which was frustrating. Surely in an airport you would have organised more staff?

The staff were busy but very attentive, that was a good experience. The food was tasty but expensive, that understood to be expected in an airport unfortunately. I ordered a hamburger with cheese with sweet potato fries and that’s what I got although small and looked lonely on the plate. I’d look for somewhere else next time preferably before getting to the airport!

We were hosted by Henry… a go getting young man who will go far. Faultless hospitality skills- I wish we could employ him in our hotels! Thank you for being efficient, interesting and spot on!