Obento - Bristol, City of

I ordered the Yasai vegan Ramen, specifying that I wanted vegan noodles. However, after consuming a portion of the dish, I discovered a piece of chicken in my meal. I informed the waitress, who apologized and offered to replace it, but I declined. She removed the item from the bill. When it came time to settle the bill, the waitress apologized again for the mistake and asked about adding a service charge, even though we had declined. Despite our refusal, she added the service charge anyway. I should have made a bigger issue out of the situation, especially considering the potential dangers for someone with a food intolerance or allergy. I felt disgusted by the experience and felt compelled to write this review to highlight the staff's indifference and lack of concern.

During our visit to Bristol, we decided to have lunch at this restaurant. It appeared to be open, despite being completely empty. Our food was served at different times, which wasn't a major issue. However, the quality of the food was disappointing. It was lukewarm, the squid was rubbery, and the prawns were questionable. It was tough to eat through it all, and I'm surprised I didn't get sick. I hate to be negative, but there definitely needs to be some improvements here. Unfortunately, I wish we had chosen a different restaurant.

This restaurant serves terrible food and has terrible service. We were overcharged and had a bad experience overall. The glass I was served had a chipped rim, the food was tasteless and dry, and the dessert on the fixed menu was just a dry, cut-up orange shared between two people. Additionally, there was a 10% service charge on everything. I felt sick afterwards. The waitresses completely ignored us and when we complained about the service charge, they added on an extra beer to our bill. This was the worst meal I've had in years. I hope I don't get sick now. Update: My husband and I are feeling unwell this evening after eating lunch at this restaurant.

We were a family of 8. It took ages for the food to arrive, and one of the order was wrong. Having corrected that, it took forever to come. We ordered 2 Bento boxes which were ok, but the bento soup came as everyone finished eating and we were left wondering why it was brought out so late. All the ramen noodle soups tasted the same and the wok fried seafood noodles was simply awful. The squid in the saefood noodles was so tough I was afraid I'd choke on it. The fritteres had no taste and dipping sauces were not topped up. When we complained about te food and service, the staff couldn't have been less concerned. We didn't enjoy it al all.

I chose the place because so many restaurants are closed on a Monday but this was open. The food was mediocre at best, but not overly expensive. Staff were efficient. Don't think I'll be going back in a hurry though.