Cootie Brown's In Bristol

Stopped in on Saturday August 24, 2024 no waiting. The place looked to be clean, except for the infestation of flies caught inside trying to get out at windows. We were at a window table. Kinda nasty if you think about it. The sever we had was really good and attentive. The food was good but you had to keep swatting flies so eating was a challenge. However we did finish. We asked the for a menu to get a desert. At that time we order a whole orange cream cake to go. Afterwards the sever brought it to table along with the bill 135.00 bill the cake along was 60.00 and 25.00 tip kinda expensive but they claim it was very good. So we left. Drove 151 miles back home. We get home later that night curious of how this cake tasted like, so we cut two pieces. Omg the first bite would just about make you gag. From the sour taste to the excessive dryness you couldn’t eat this thing. It tasted as if it was frozen, then thawed out and then cooled. The pieces went in garbage. Sunday morning we called them up complaining about how this cake tastes. The manger stated we can’t refund cake unless you bring it back. I stated bring it back that a 302 mile round trip. Sorry they is nothing we can do. Omg now I’m just pissed to think how incredibly stupid he sounded knowing, I just paid a 135.00 bill plus 25.00 tip to get treated this way. I said well if I have to drive back you need to refund the entire meal. This situation is unheard of. So I fooled this manger I hoped in car and spent Sunday returning a cake that was rotten. Upon arrival of course you know badass wasn’t there he left so the lady that refunded cake said, I can’t believe they made you drive all the way back to refund this cake. I said well he did but it’s not going to be a good review for this place. Any restaurant that conducts business like this deserves a bad review. I believe he wanted that cake back so he could slice it up and sell the pieces to other customers. I just about lay money that’s exactly what they done and served it to unexpected customers. The manger says they have an outside vendor for all the cakes and they are frozen and thawed and placed in cooler just as I expected. Yeah we knew that when we seen a woman get out if her car with pies cover with aluminum foil over them that was the outside vendor, as we passed her carrying out cake Saturday her eyes got big. This place does have some good food but after my experience makes me think ? who’s food was I eating after someone refused it or returned it. The way the manger handled this and made us drive 151 miles down 151 miles back home to get refunded, just shows how scandalous they are and I’m sure we are not the only ones. I will never stop at this place again. But as of this morning I’ll handle the situation with credit card. Lastly they might need to get pest control in there and control the infestation of flies that flying around and landing on food that the customers have no ideal what has landed on there plate of food before begin served. Health department needs to visit this place. And I’ll be the one today to call them.

The food was fantastic. The service is amazing, and yes, let them talk you into dessert. Holy smokes!

I've been twice in the last month . . . once each for lunch and dinner. The servers are very friendly, professional and attentive. We ate on the open/covered patio both times on hot days, and it was pleasantly and surprisingly cool. Interestingly, the traffic noise was not bad either. It has a fun, casual, tropical vibe on the patio, and you almost expect to see palm trees outside the restaurant. However, the food is just average. The portions are huge, and the presentation is good. But the taste is bland and underwhelming. I had the black bean burger for lunch, and it had a paste like texture and was not flavorful. I had the chili nachos for dinner, and I had to search for the chili. Also, the ratio of nachos to toppings was 5 to 1. But the spiral potato chips and sweet potato chips with a honey maple glaze are heavenly . . . a 5 out of 5! I will give CB's another try just for the spiral chips!

We had dinner. I ordered a burger and asked if i could sub another side for the spiral chips because I can 't eat them. The server said it would have an upcharge so I said that 's fine. When the food came out it had chips on the plate also and she even said they weren 't supposed to put them on there but the baked potato was also there so that was fine. Fast forward to getting the check and the baked potato is full price. I ask about it and she says it 's an upcharge to full price. I explained that upcharge means added cost not full price. I wasn 't even mad or upset at that point I was trying to give feedback to save the next person from the same thing. I told her I wouldn 't have done it had it been specified as full price instead of am upcharge. What I got was a thanks for the feedback in a completely different no longer friendly tone. Her whole demeanor changed in that moment and she became very rude. I completely regret the decision to eat here.

We had an incredible dining experience! From the moment we walked in, the atmosphere was warm and welcoming. Our server, Luke, was attentive and made sure everything was perfect. We started with the chips and queso, which were delicious and the perfect appetizer. For the main course, I had the BBQ chicken sandwich which was cooked to perfection and my husband had the BBQ pulled pork with baked beans. We will absolutely be returning next time we're in town. Highly recommend for anyone looking for a great meal and outstanding service!