Gino's - Broad Channel

The most magical place, with a superb atmosphere, top servers! A local place far from the sanitized bars full of tourists. I

THE COOKS ARE AKWAYS FRIENDLY AND FAST WITH FRESH FOOD. LOVE THE BAR WHERE CAN I SIT W/MY FOOD DRINKS.

Pizza was over priced and I’ve had better for cheaper just super oily by the way.

I placed an order today for four slices of plain pizza, an orange soda can, and linguine alle vongole with white clam sauce. However, I was charged a price that differed from the amount listed on your printed menu. Upon calling your establishment, I informed the staff member who took my order that my soda can was missing, to which he indicated that he would contact the delivery person. After not receiving a callback, I contacted your establishment again. The same staff member mentioned that he would issue a refund of $1.25. However, I pointed out that the price of the soda can is $2.00 as per the printed menu. The call concluded with me feeling deeply dissatisfied and requesting the contact information of the owner. The staff member informed me that the owner is in Florida and that he does not possess any contact details, which I believe to be untrue. I am deeply disappointed by the perceived lack of honesty and quality of service. Therefore, I intend to dispute the charges with my bank and cease patronizing your establishment.

They refused to acknowledge their credit card machine malfunction at first. After repeatedly charging my card 3 extra times (refunded me for 2 of those times, I didn’t want to come in again to pick up the last cash refund) it finally worked. The manager apologized for an employee blatantly yelling at me “don’t play with me ms.” for the credit card issue. I was shocked, appalled, disrespected, and understandably frightened by this behavior. I will not be returning to this establishment.