The Swan Inn Broadway

Wow, such poor service! Never had chance to try the food. We booked for 6 outside on the website, leaving a message to confirm outside. Telephoned this morning to confirm the booking and that it was outside. Arrived in good time and was told we had to eat inside or we could cancel our booking. The person serving arrogant and lacked basic customer service skills. We suggest retracing or a career not involving customer contact.

This is the terrace bar at The Broadway Hotel, really nice patio area sat in the sun with my wife having a wine and cider.

Went for drinks on a hot afternoon Not sure if someone had pressed the wrong till buttons it felt as if OAP's tourists being ripped off..........will accept they made a mistake. but communication was virtually non existence

The 'manager ' of this place is an absolute joke. We ordered starters and mains at the bar (no table service? which then all arrived at once. He then blamed ME for his mistake and said the chef didn 't want the mains hanging around in the kitchen. So my mum had to lift her soup up while this drongo threw our mains at us. His attitude was completely unprofessional and embarrassing. The whole visit left a bad taste in our mouths and it wasn 't just the very VERY average food. We go out regularly for a nice lunch and I can categorically say we will never ever step through the door of this dreadful place again. Please don 't waste your money on these idiots.

Stopped here for a bit of lunch on a Sunday..we just had Haloumi fingers which were greasy! A chicken and bacon sandwich which I can only describe as gross! Fatty and verging on undercooked! We also ordered whitebait again not all good! Will not return!!