Toby Carvery - BROMLEY

This restaurant is amazing with friendly and attentive staff. The food is delicious and well-prepared. The staff should be commended for their excellent service and hospitality. Thank you for making us feel welcome.

I have mixed feelings about this place due to their poor customer management. The customer service is subpar and it seems to stem from the management. The staff members are generally decent, but it appears that they lack proper training or direction. The atmosphere is lacking and the restaurant seems to be overwhelmed with dirty dishes. Communication with customers is lacking and the overall operation is flawed. While the food is okay, my roast pork was undercooked this time, which was disappointing. This is not up to the standards I expect from this establishment. I was not impressed and believe that the management needs a major overhaul to prevent further issues. I will be contacting their head office as eating the raw meat could have potentially led to food poisoning.

Terrible experience we have been told by the manager after we had are food do you want any dessert we said no she straight way bought the bill and told us to live because she needed the table because she had a group coming I still had a full glass of beer left the beer on the table and I have paid the bill in the bar so i will never go back it spouse to be Christmas dinner and it had been ruined so stay way from this place

Overall a good experience. Check-in was slow but it's fine. You check-in via the restaurant side, after that you're granted 24 HR access to the hotel side via key FOB. If you have a vehicle, register it at check-in and you won't have to pay for parking. Keep in mind that if you're late for last check-in you may have no access to your room (which is clearly stated in the mail sent to you prior). Hotel room was clean, toilet was clean. Housekeeping was great. Remember to bring your own slippers because they don't give you a one time use. Some of the lightbulbs in the room need to be changed as one of them were burnt out which led to the room being unnecessarily dark. The rooms do NOT have air conditioners so keep that in mind if you're booking in warm seasons (they provide you with a small fan) but they do have electric wall mounted heaters for colder seasons. Internet access was problematic as it wants sign up to send an sms but you never receive the code. We didn't have breakfast as we were looking for Halal options. The hotel sits right across a train station (Eden Park) where you can ride it directly to London bridge or further, Charing Cross which is great if you want to explore central London, going with car would have been very hard because of traffic and Congestion Charge. There's a market down the road and different food options nearby. Like I said overall a good experience.

My first visit here. Came up from Bournemouth to help move my son into a new place on Friday. I stayed here overnight and also had dinner in the carvery. I had booked a table for 7.30 but my son was help up at so changed to 8 then to 8.30. This was no problem at all for them. Staff were really welcoming, helpful and friendly, two in particular were excellent. I have a LivingSocial voucher that offered two courses for 2 people for just £18.99. This had a restricted menu but included the carvery which is what we wanted anyway. Dessert wise, still plenty to choose from even fro the restricted menu. Son had ice cream and choc brownie. I had ice cream, flake and strawberry sauce. As it was quite late, there was no queue at the carvery. Drinks arrived quickly and were waiting on the table for us when we returned with out food. Son had turkey and ham. I had beef and pork. The pork crackling was excellent and plenty on offer. Good portion of meat. Of course we both overloaded our plates and it beat us, even though neither of us had eaten all day. I was surpised at the drinks prices but I don't drink out often. Also surprised that a single gin was £4.50 whilst a double was only £6.50. I missed a trick on my app. Didn't spot a free welcoming gin when ordered at the same time as a full meal!!! I highly recommend the Gordon's Mediterranean Orange gin. Service was quick and with a smile too. Also very clean tables. I highly recommend. My room was also very good (Room 2), ground floor with window onto car park. Despite that, very quiet. Everything I needed although I'd have liked more than 4 little milk portions. We all know you need more than 2 in just one cup of instant coffee sachets! Bed was comfy and my room was very quiet. Tv good too. Nice shower. Just as well, cos the only problem I had was that I couldn't empty the bathroom sink! The plug seemed stuck in and I couldn't find any way of raising it out of the hole. I then thought maybe it was a slow self draining sink but no, an hour later and all th water was still in it. This meant I couldn't wash my hands cos it would overflow, nor could I fill the kettle, cos it would be submerged in a sinkful of water, nor could I brush my teeth or wash my face over it in the morning. Had to do all that in the shower instead, include fill the kettle! But overall, very good value for money and comfy.